GUEST EXPERIENCE SUPERVISOR

Job Summary:

Responsible for supervising daily guest experience operations, ensuring personalized service, high guest satisfaction, and prompt resolution of guest requests and complaints. Coordinate with relevant departments to deliver seamless service and maintain the resort’s service standards.

Key Responsibilities:

- Supervise daily Guest Experience operations to ensure excellent guest service and satisfaction.

- Welcome guests, provide personalized assistance, and handle guest requests, feedback, and complaints professionally.

- Coordinate with Front Office and other departments to ensure a seamless guest experience.

- Monitor guest satisfaction, follow up on service issues, and recommend improvements.

- Support VIP arrivals, special occasions, and personalized guest arrangements.

- Coach and supervise Guest Experience team members to maintain service standards.

- Prepare reports on guest feedback and service performance.

- Perform other duties as assigned by the Front Office Manager or management.

- 100% salary during the probationary period

- 9.5 working hours per day, 2 days off per week

- Enjoy an attractive salary package commensurate with your skills and experience, along with comprehensive employee benefits.

- Opportunity to work and develop your career in a luxurious and professional resort environment, where you will experience and uphold high standards of service.

- Receive ongoing training to enhance your professional knowledge and skills, with clear opportunities for career growth and advancement.

- Work in a close-knit and friendly team where every team member is encouraged to maximize their potential and receives support from colleagues.

- Diploma or degree in Hospitality Management or a related field.

- Minimum 2 years of experience in Guest Relations, Guest Experience, or Front Office, preferably in a luxury hotel or retreat resort.

- Good communication skills in English; additional languages are an advantage.

- Professional appearance, customer-oriented mindset.

- Pre-opening experience is an advantage.