Restaurant Hostess

As an F&B Hostess, you will be the first point of contact and the welcoming face of our F&B outlets. You will manage guest greetings, reservation systems, seating arrangements, and ensure a memorable, seamless dining experience aligned with Accor’s high service standards. During the pre-opening phase, you will assist in setting up host stations, preparing menus, and participating in operational dry-runs.

Key Responsibilities

• Guest Welcome & Seating: Warmly greet arriving guests, escort them to their designated tables, pull out chairs, present menus, and introduce their dedicated service staff.
• Reservation & Table Management: Manage table bookings via phone, email, or reservation software. Optimize seating arrangements to balance service workload across floor stations.
• Pre-opening & Outlet Setup: Assist in setting up the hostess desk, organizing menu covers, updating daily special boards, and ensuring all guest-facing collateral is immaculate.
• Communication & Coordination: Communicate guest special requests (birthdays, anniversaries, dietary restrictions) promptly to the service team and Kitchen.
• Guest Relations & Feedback: Maintain a professional and hospitable demeanor. Gather guest feedback upon departure and report any issues or compliments to the Supervisor/Manager.
• Brand Standards: Uphold grooming, posture, and etiquette standards in accordance with Accor and Handwritten Collection brand guidelines.
• Pre-opening & POS Setup: Assist in testing POS software, configuring menu items, discount codes, tax rates, and setting up cashier counter equipment before the official opening.
• Billing & Receipting: Check bill accuracy (food items, prices, applied discounts, service charges, taxes) before presenting to service staff or guests.
• Cash Handling & Reconciliation: Maintain the petty cash float, count float at the start/end of shift, prepare daily sales summaries, and balance cash drawers.

Attractive benefits and competitive salary. Detail will be discussed upon interview.

Minimum 1–2 years of experience in a similar supervisory role within a 4/5-star hotel, resort, or international environment.