Kitchen Guide (Nhân viên Bếp nóng)

The Kitchen Guide is responsible for supporting the Chef De Partie in preparation and cooking of all food items, whilst adhering to health and food safety areas as laid out by Wink standards and local standards. This role is also in charge of demonstrating and helping to maintain high levels of food quality that consistently exceeds the expectations of guests.

The Kitchen Guide reports directly to the Kitchen coach/Kitchen Manager and works closely with the other members in F&B team.

- 12 Annual leave days per year

- Active, balance and professional working environment

- Fun and playful internal activities

- Meal allowance

- Uniform

- Full social insurance on basic salary

Guest Engagement

• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences

• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork

• Taking initiative and proactive approaches when handling guest preferences, requests and concerns

• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests

• Ensuring that functions achieve or exceed guests’ expectations

• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company

• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns

Team Engagement

• Understanding and sharing all goals and results with the FOH and BOH team members

• Promoting teamwork and morale among all departments and members at all levels and functions

• Leading by example while demonstrating self-confidence, energy, enthusiasm and humility

• Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required

• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements

• Proactively provide cross – functional support to the F&B team and the Hangout Space team to fulfill and ensure the service flow without any interruption

Financial

• Ensuring compliance with all corporate accounting procedures

• Working closely with line manager to learn and understand revenue and performance results

• Provide insightful and relevant cost-saving suggestions on a regular basis

Operations and Brand Compliance

• Being knowledgeable about the food menu, special promotions including preparation times, cooking methods, main ingredient and side dishes

• Ensuring all guest requests and complaints are handled appropriately adhering to the Wink Hotels’ general guidelines for service recovery.

• Assigning work function and ensuring all staff is rostered in accordance with business needs

• Ensuring all opening and closing duties are implemented in accordance with established standards

• Ensuring Hazard Analysis and Critical Control Points (HACCP) are always being followed

• Liaising closely with the kitchen team to ensure orders are placed on time, as to order, and are delivered in a timely manner

• Controlling and maintaining cleanliness and mise-en-place level at working station and other food production areas or smooth operation

• Controlling and maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety

• Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent

• Following the correct kitchen operating procedures with regards to: stock rotation (FIFO), requisitions (according to business needs), maintaining par stocks

• Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters

• Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times

• Maintaining a high standard of personal hygiene and body language at all time

1. Sơ yếu lý lịch/Original Resume

2. Giấy xác nhận hạnh kiểm/Police Record

3. CCCD, Hộ chiếu/ ID Card, Passort

4. Bằng cấp, chứng chỉ/ Educational Certifications

5. Giấy khám sức khỏe/Medical Examination Certificate

(Nhân viên bếp và nhà hàng cần có xét nghiệm liên quan trực tiếp đến chế biên thực phẩm/FB employees must take a required examination about direct process interaction with food)

6. Thông tin đăng ký người phụ thuộc/ Dependant Documents

7. Ảnh 3*4/ ID Picture Ảnh gần nhất 3*4/ Recent photos (3*4)