Groups & Events Executive/ Chuyên viên kinh doanh sự kiện và khách đoàn

• Provide exceptional service to clients, ensuring all group and event enquiries are handled professionally, efficiently and in accordance with Capella standards.
• Support the Groups & Events Manager in the daily operation and administration of the Groups & Events Department.
• Manage groups and events from enquiry stage through to execution and post-event follow-up.
• Prepare proposals, contracts, banquet event orders, rooming lists, event resumes, function sheets and all related event documentation.
• Ensure all contractual details, deposits, guarantees, payment schedules and cancellation policies are accurately communicated, documented and enforced.
• Coordinate client site inspections, planning meetings and pre-event briefings.
• Act as the primary point of contact for assigned clients throughout the planning process.
• Liaise closely with Operations, Culinary, Front Office, Reservations, Revenue, Finance and Housekeeping teams to ensure seamless event delivery.
• Ensure all group accommodation requirements, room blocks, meeting spaces and function arrangements are accurately managed and communicated.
• Maintain accurate event forecasts, rooming lists, function space allocation reports and revenue projections.
• Maximise revenue opportunities through strategic upselling of guestrooms, event space, catering services and ancillary hotel offerings.
• Ensure all bookings, contracts and event information are accurately maintained within Opera Sales & Catering and Opera PMS.
• Monitor group pick-up, rooming list changes and event amendments, ensuring all departments are updated accordingly.
• Prepare weekly and monthly reports relating to Groups & Events performance and pipeline activity.
• Maintain strict compliance with departmental procedures, financial controls, contractual requirements and company policies.
• Own event reconciliation and contract immortalisation after event completion.
• Coordinate closely with the Finance Department to ensure accurate billing, invoicing, deposit tracking, payment collection and final account settlement.
• Review post-event revenue, charges and contractual obligations to ensure all business is correctly accounted for and closed.
• Conduct post-event follow-up with clients to obtain feedback and secure repeat business opportunities.
• Maintain current knowledge of market trends, competitor activities and developments within the meetings, incentives, conferences and events sector.
• Contribute to department performance through continuous improvement initiatives and best-practice recommendations.
• Foster strong working relationships across all hotel departments to ensure effective communication and operational excellence.

• Work in a professional luxury hotel environment, at the only city hotel and one of just two hotels in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2026 – the most prestigious authority in the international hospitality and tourism industry.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, Event Management or a related discipline.

• Professional qualifications in Meetings, Events, or Hospitality Management are an advantage.

Work Experience

• Minimum 2 years' experience in a luxury hotel or upscale hospitality environment in a similar role.

• Candidates should currently be working as a Groups & Events Coordinator, Conference & Events Executive, Banqueting Executive, Assistant Reservations Manager, Group Reservations Executive, or a comparable hotel-based position with direct responsibility for groups and events.

• Proven experience managing the full event lifecycle, including enquiry handling, proposal preparation, contracting, event planning, execution and post-event reconciliation.

• Strong experience within ultra-luxury hotel banqueting, meetings, conferences, weddings and social events.

• Demonstrated ability to work independently, manage multiple events simultaneously and thrive in a fast-paced environment.

• Experience working with VIP guests, corporate clients and high-profile events is highly desirable.

Technical Skills

• Strong operational knowledge of hotel banqueting and event management.
• Strong understanding of contract finalisation, post-event financial reconciliation and event settlement processes.
• Working knowledge of Opera PMS, Opera Sales & Catering or Delphi.
• Strong understanding of group room blocks, event forecasting, Banquet Event Orders (BEOs), function sheets and rooming list management.
• Strong commercial awareness and an understanding of revenue-generation opportunities within groups and events.
• Excellent administrative, organisational, and time management skills.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills in English and Vietnamese.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to build strong client relationships while collaborating effectively with cross-functional operational teams.
• Personal Attributes
• Passionate about ultra-luxury hospitality and guest experience.
• Highly organised and detail-oriented.
• Proactive, resourceful and solutions-driven.
• Strong commercial mindset with excellent relationship-building skills.
• Professional, polished and confident in dealing with clients and internal stakeholders.
• Able to perform effectively under pressure while maintaining exceptional service standards.

Attach CV in English with photo