Spa Therapist cum Receptionist

• Job Description
• Spa Operations:
• Perform spa treatments (massage, skincare, etc.) in accordance with standard operating procedures, ensuring the highest quality of service.
• Advise clients and recommend spa packages and products tailored to their individual needs.
• Maintain a clean and organized workspace and ensure all spa equipment is kept in good order.
• Monitor and report on the usage of spa products and equipment to ensure seamless, uninterrupted operations.
• Spa Reception:
• Welcome clients with a professional, friendly, and enthusiastic attitude.
• Manage client appointments via phone, email, or in-person.
• Assist clients with completing necessary forms and provide information regarding services and pricing.
• Process payments and issue invoices accurately.
• Maintain and manage the client database.
• Address and resolve client requests or complaints promptly and effectively.
• • General Management and Operational Support:
  • Assist the Spa Manager in planning, organizing, and coordinating the spa’s daily operations.
  • Collaborate with other departments to ensure seamless service delivery and meet all guest requirements.
  • Document and report any incidents, equipment malfunctions, or issues that arise during operations.
  • Propose innovative ideas to enhance service quality and increase spa revenue.
  • Strictly adhere to hygiene and safety regulations, as well as hotel policies.
  • Participate in meetings and training programs as required.
  • Perform other duties as assigned by the direct supervisor.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

Chắc chắn rồi, tôi sẽ giúp bạn viết nội dung cho mục "Yêu cầu công việc" dựa trên thông tin bạn cung cấp.

• Job Requirements:

Education: Vocational school, college, or higher-level degree in a field related to spa therapy or beauty care; alternatively, possession of a professional spa certification.

Experience:

At least 1–2 years of work experience as a Spa Therapist or in an equivalent role.

Preference given to candidates with experience also handling Spa Receptionist duties.

Professional Knowledge:

Proficiency in various massage techniques (Thai, Swedish, hot stone, relaxation, etc.), facial and body treatments, nail care, and other spa services.

Fundamental knowledge of spa products and cosmetics, including their safe and effective application.

Skills:

Strong communication and interpersonal skills; friendly and professional demeanor.

Ability to consult with clients and recommend services and products.

Effective time management and task organization skills.

Problem-solving skills and the ability to handle unexpected situations.

Basic computer literacy and familiarity with appointment management software (if applicable).

Attitude & Qualities:

Dedicated, detail-oriented, and highly responsible.

Maintains excellent personal hygiene and keeps the workspace clean and organized.

Eager to learn, growth-oriented, and open to mastering new techniques.

Committed to providing attentive, enthusiastic, and professional customer service.

Foreign Language: Preference given to candidates with basic English communication skills.

- Số điện thoại liên hệ: 0395******