Banquet Concierge

• To assist Banquet Manager in supervising the Banquet Department on operations side and assisting regarding cost controlling, maintaining and improving standards of the food and beverage products of yield maximum profit and guest satisfaction.
• To perform any other duties, set by hotel policies, management or his/her direct supervisor, which are not included here.
• Assist Banquet Manager in supervising the basic day-to-day operations of the Banquet Department.
• Supervising banquet staff in planning and executing banquet functions, promotions and other special events.
• Follow up training programme, trains banquet staff continuously and attend training as assigned.
• Supervises the banquet staff to perform all work in accordance with established Banquet policies and procedures.
• To ensure accurate and useful information is transmitted to all concerned.
• To check the daily function preparation, laying of tables, cleanliness of chinaware, cutlery and glasses.
• Periodically check equipment, function rooms to maintain good conditions and ensure that it is always ready to be used.
• To accept guest complaints, be a good listener, solve such complaints in the most diplomatic manner and report to the management.
• You must know if the banquet equipment is available in the hotel as well as AV equipment.
• In charge of Convention and Exhibition work, and coordinate with Sales Dept. and the others.
• Attend daily BQ. operation briefing and weekly B.E.O. meeting.
• Ensure safety standards and professional appearance are maintained.
• Liaise with other Departments. to ensure that BQ. operations smoothly.
• Create interior design for theme decoration with artist staff and carpenter.
• Ensure the cleanliness of the storeroom.
• Schedule the roster for staff according to the function.
• In charge of recording staff attendance, in accordance with the hotel policies.
• Ensure the good conditions of Banquet vehicle.
• Ensure that no obstructing object has blocked the fire exit area.
• In charge of all BQ. operations duties in the absence of the Banquet Manager.
• Control parking coupons for each function.
• Ensure the safety standards in the workplace are adhered to and possess knowledge of first aid.
• To perform all assigned duties, in an efficient and technically correct manner, follow the management policy, house rules and regulations, and orders of supervisors, adhere to procedures of the training manual and achieve a high standard leading to total guest satisfaction.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

• Degree or Diploma in Hospitality Management or related field; professional certifications are an advantage
• Strong command of English; additional language skills are beneficial
• Minimum 3–5 years of F&B experience, including supervisory experience in Banquet operations
• Proven exposure to 4–5 star hotel environments or high-volume event operations
• Solid understanding of banquet service standards, event setup and operational coordination
• Strong interpersonal, communication and stakeholder management skills
• Well-developed organizational and multitasking abilities in a fast-paced environment
• Detail-driven with a strong commitment to service excellence and guest satisfaction
• Proficient in MS Office; familiarity with banquet/event systems preferred
• Professional, proactive, and capable of leading teams under pressure

- Số điện thoại liên hệ: 0395******