F&B Supervisor

• Accepts responsibility for supervising the staff assigned to him/her in the outlet.
• Runs a courteous and efficient service operation.
• Performs any other duties set by hotel policies, management or his/her direct supervisor which is not specifically included here.
• Supervises the service rendered to guests and make sure of its high standard and compliance with management directions.
• Trains and develop staff, addressing any performance issues as appropriate. To carry out the "Preopening Briefing" before the commencement of each shift.
• Strives to increase sales and push the sales of stagnant restaurant menu items and products.
• Accepts guest's complaints, attentively listens and seeks to solve any issues raised in the most diplomatic way possible. Reports all complaints to the management.
• Cooperate with the kitchen and beverage staff to maintain a high standard of food and beverage presentation. Prevents any unnecessary delay of service.
• Ensure that all drink and food dishes are according to the restaurant menu and list, properly presented and are of the correct temperature before being served.
• Ensure that staff are serving food and beverages correctly to satisfy guests.
• Delivers warm greetings and ensure guests are appropriately accompanied to the table.
• Daily checks the restaurant’s preparations including the laying of tables, the availability of chinaware, crockery, cutlery and glasses and the cleanliness of the restaurant, together with the personal cleanliness and appearance of each individual employee.
• Ensures compliance with food and beverage hygienic regulations.
• Makes requisitions, obtains authorizations and oversees correct delivery of items needed for his/her outlet.
• Be well versed in hotel fire & life safety/emergency procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Performs all duties that he/she is assigned to, in an efficient and technically correct manner. Follows hotel policy, rules and regulations and the orders of supervisors. Adheres to procedures in the training manual and achieves a high standard of performance, leading to total guest satisfaction.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

• Diploma/Degree in Hospitality or related field; F&B training is an advantage
• Good command of English; additional language skills are beneficial
• 2–4 years of F&B experience, including supervisory exposure in restaurant operations
• Good understanding of service standards and daily restaurant operations
• Strong communication, coordination and team supervision skills
• Well-organized, detail-oriented and focused on guest satisfaction
• Professional, proactive and capable of leading team members during service

- Số điện thoại liên hệ: 0395******