Guest Experience Maker (Chinese Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Trung)

• Deliver personalized guest service in line with Six Senses’ vision, values, and brand standards, with a focus on Chinese-speaking guests.
• Coordinate guest arrivals, departures, transfers, and warm welcome arrangements.
• Handle guest requests, reservations, activities, and in-villa dining arrangements efficiently.
• Maintain accurate guest profiles, preferences, and service records in the system.
• Coordinate closely with internal departments to ensure seamless guest experiences.
• Assist with spa bookings, billing, luggage handling, and valet services.
• Proactively collect guest feedback, resolve concerns professionally, and ensure high guest satisfaction.
• Maintain excellent grooming, service quality, and professional standards at all times.

• 100% salary during the probation period (2 months)
• Monthly allowance: VND 2,400,000
• Competitive Service Charge
• Long-service award
• Attractive year-end and Tet bonuses
• Social insurance contribution based on 100% salary
• 24/7 personal accident insurance from the first working day
• Annual Home Leave airfare support
• Relocation allowance support
• Accommodation provided for employees
• Uniforms and laundry service provided
• Duty meals and staff transportation provided
• Global training opportunities and career development with Six Senses & IHG Hotels & Resorts

• Hospitality degree from a recognized hospitality school preferred.
• Ability to communicate effectively in Chinese is required.
• One year of experience in a similar role in a high-end resort.
• Advanced Opera PMS system and POS.
• Knowledge of Front Office Department procedures.
• Good command over written and spoken English.
• Willingness to learn new skills and work hard.
• Ability to work under pressure.
• Dealing with high end guests.
• Flexible working hours with extra hours requires.

Are you someone out of the ordinary?

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixs**************
• Contact us via phone: 0914****** / 0914****** (Zalo)

Please note: Only shortlisted candidates will be contacted.