Casino Service Representative

• Hạn nộp: 31/08/2013
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Mô Tả Công Việc:
Conduct duties in the assigned Place of Work and provide a courteous, professional, efficient and flexible service consistent with THE GRAND HO TRAM STRIP Standard Policies & Procedures in order to maximize guest satisfaction. Perform all duties in accordance with THE GRAND HO TRAM STRIP’s policies and within the realm of THE GRAND HO TRAM STRIP’s Mission Statement
Operational:
- Perform all duties as listed in the Task list and as determined by the Casino Service Management. Please note that task list is updated frequently whenever casino service sequence or procedure is enhanced.
- Support company’s philosophy and company culture on a daily basis to ensure guest satisfaction and the achievement of our mission statement.
- Maintain complete knowledge of all hotel features/services, hotel restaurant food concepts, menu price range, dress code and ambiance.
- Maintain complete knowledge of hotel room types, number/names, layout appointments, amenities and facilities like transportation, spa, F&B and others.
- Generate operation reports like Daily Reservation Report, Daily Arrival List and others.
- Perform to enroll membership for all the VIP casino guests thru Patron Management System.
- Ensure complete knowledge of scheduled casino’s activities, names and locations of functions/events.
- Accommodate all guest requests in an accurate and efficient manner at the Casino Service Counter.
- Demonstrate teamwork by cooperating and assisting co-workers as needed.
- Ensure that answering the phone within 3 rings, using appropriate verbiages and tonality over the phone as well as proper telephone etiquettes according to company standards.
- Follow proper procedures when handling emergency cases and ensure that is follow proper procedures in emergency situations.
- Take record and conduct reservation accurately, completely and legibly. Offer and connect caller to voice mail when appropriate. Respond to all incoming calls and route callers to requested hotel personnel/department.
- Set up workstations with necessary supplies; maintain cleanliness throughout shift.
- Work closely with the International Marketing team to ensure constant e-mail review and follow up; update necessary guests’ information and preferences.
- Have on-hand all information relating to International Marketing and hotel, i.e., names and contact information of personnel, etc.
- Carry out the duties assigned and perform any other reasonable duties as required by the department head from time to time.
- Report for duty punctually wearing the correct uniform and name tag at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Maintain a good rapport and working relationship with staff in the Place of Work and all other departments.
- Attend and contribute to all staff meetings Departmental and trainings scheduled and other related activities whenever required.
- Undertake any reasonable tasks and secondary duties as assigned by Manager and Team Leader.
- Respond to any changes in the International Marketing Department function as dictated by the Company.
- Carry out any other reasonable duties and responsibilities as assigned.

Guest Service:
- Provide a courteous, professional, efficient and flexible service at all times, following THE GRAND HO TRAM STRIP’s Standards of Performance. Casino Service Representative must create the first and last impression of a Casino to the guest (internal and external). Therefore, a Casino Service Representative employee is essential to have an impressive and sincere image to the guests in order to gain their returns.

Personnel:
- Ensure that you attend all training activities as scheduled and assigned, ensure that your training records are up to date and that you master all tasks related to your job within the first 2 months of your employment. Function as a buddy for new employees and assist them in learning the tasks required for their position.
- Reflect the culture of THE GRAND HO TRAM STRIP at all-time both in terms of internal and external brand contacts with guests, suppliers and vendors, external and internal employees, owners, shareholders and colleagues in the industry whereby at all times we will treat others the way we would like to be treated ourselves! Have passion for what we do and an open mind and a warm heart to all we deal with, which, combined with a continuous commitment to teamwork makes us a Winning Team
- Flexibility and multi tasking – Due to the nature of our industry and guest expectations, you may be re-assigned either temporarily or for a longer term to other positions within the company operations. Each employee is expected to be cross trained so as to be able to assist other departments. Work schedules may be adapted to operational needs and to ensure we fulfill guest expectations and may include split shifts, evening and or night shifts

Yêu Cầu Công Việc:
- At least 2 years or above related experience at 4 to 5 stars international hotels or resorts, room reservation experience related.
- Diploma or equivalent.
- Excellent language skills in Vietnamese and English are compulsory. Korean/ Cantonese/ Mandarin is preferred.
- Full conversant with MS Word, Excel, PowerPoint and Chinese word processing. Advantage for experienced in Properties Management system or Patron Management system.
- Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance.
- Must be able to get along with co-workers and work as a team.
- Must be able to work various shifts including weekends and holidays.
- Posses self motivation and discipline. Able to work independently and has sound judgment skill. Pleasant and hospitable.

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