F&B Supervisor

• Đã tuyển xong
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Report for work with plenty of time to shower and change into clean and proper uniform, complete with nametag.

• When arriving for work at the beginning of your shift, report directly to your superior or manager

• Report any damage or maintenance required to your outlet manager or manager.

• Respect all resort property and minimize wastage and breakage of all equipment and supplies and train the staff member to minimize the damage.

• Supervise the team to be able to keep all service areas adequately stocked with necessary equipment both for during and after service hours.

• Checking the Mise-en-place at your area

• Assist the service staff in case if busy, remember guests are always your priority in any aspect of your work.

• Know, understand and always follow departmental policies and procedures, train and supervise the team member.

• Adhere to your outlet sequence of service.

• Always followed your superior direction.

• Conduct the briefing in absent of your superior and share the information amongst the team.

• Be conversant with resort fire and safety procedure.

• Notify your superior or manager immediately of hazards, injuries or equipment damage/breakage assistance needed.

• To assist and perform any other duties as directed by your outlet manager and F&B manager.

• Total knowledge and understanding of Food preparation standard and procedure. Good command of beverage knowledge. Well know the beverage service

• Ensure guest needs and reasonable requests are met

• Seek opportunities to continually improve guest service

• Be familiar with service facilities provided in the hotel.

• Including names of other restaurant and bars and function rooms in the hotel.

• Report any guest feedback to the supervisor/manager on duty

• Establish and maintain effective guest relations

• Endeavor to remember guest’s names and address them by their surname.

• Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image

• Communication with guests in a manner which promotes goodwill, trust and satisfaction

• Take appropriate action to resolve guest complaints

• To be empowered to handle special requests and complains from outlet guests Sell and Promote Products and Services

• Sell the hotel and Amanoi products and services using-selling and suggestive selling techniques

• Promote the hotel and Amanoi Products and services

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures

• Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger

• Adhere to the hotel’s security and emergency policies and procedures

• Be familiar with property safety, current first aid and fire emergency procedures

• Log security incidents and accidents in accordance with hotel requirements

• Adhere to hotel cleaning and maintenance programs

• Ensure a high level of cleaning is maintained in your work area

Quyền lợi được hưởng

- Accommodation + 3 meals a day + Laundry service

- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Full basic salary + full fixed SVC during probation

- Training opportunities with Aman

- JLT Health care package after 6 months of service

-13th Month salary

- Incentive bonus

Yêu cầu công việc

- 1 to 2 years minimum in a similar position required.

- Fluent English skills, intelligent appearance.

- Attention to detail and the ability to multi task are required.

- Effective comminucation skills, good time management, excellent guest-services skills.

Yêu cầu hồ sơ

Application letter

CV

Qualifications

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