Personal assistant EAM tại Duyen Ha Resort Cam Ranh 5

8/2017 → 1/2018 (5 tháng)

Cam Ranh, Khánh Hòa, Việt Nam

 Managing diaries and organizing meetings and appointments, often controlling access to the manager/executive  Organizing events and conferences  Reminding the manager/executive of important tasks and deadlines  Typing, translating, compiling and preparing reports, presentations and correspondence  Managing databases and filing systems  Implementing and maintaining procedures/administrative systems  Liaising with staff, suppliers and clients  Collating and filing expenses  Miscellaneous tasks to support manager

Butler supervisor tại Evason Ana Mandara resort & Sixsenses Spa

4/2018 → 3/2019 (10 tháng)

Nha Trang, Khánh Hòa, Việt Nam

Assistant Front Office Manager tại Evason Ana Mandara resort & Sixsenses Spa 5*

4/2019 → 10/2019 (5 tháng)

Nha Trang, Khánh Hòa, Việt Nam

 Manages and motivates the Front Office team in order to provide a high standard of service for customers.  Welcomes guests and fosters customer loyalty through his/her friendly manner.  Develops high quality relationships with guests throughout their stay.  Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.  Oversee and supervises guest arrivals and departures with the front office executive and duty managers.  Provide high level of customer service and maintain a high profile in the day to day front office operations.  Supervises the management of debtors, group and individual guest invoicing and cash operations.  Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.  Is involved in recruitment of new team members for front office.  Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.