IT Officer tại Vietnam Asia Commercial Joint-stock Bank (Viet A Bank)

5/2009 → 4/2011 (1 năm 11 tháng)

TP Hồ Chí Minh, Việt Nam

- Install software applications for bank employees and customers to use banking services when there’re requests approved by Superiors, configure PCs according to Bank Standards.  Support for professional staffs on issues related to computer resources.  Repair damages, computer software errors and maintain computer equipment, printers, scanners, UPS, ... at Branches and Transaction offices. - Survey the needs and counsel Departments which have requirements to use computer resources, printers, data, internet ... - Check, delivery and install computers & computing devices with new equipment. - Support the deployment of network computers for Branches, new Transaction offices. - Handle problems related to the operation of ATMs. - Receive requests and troubleshoot workstation issues. - Support for handling tasks related to network infrastructure. - Manage LAN and WAN connectivity. - Monitor and surveillance activities on lines. - Manage connection of backup lines when there’re problems at the main lines. - Proposal to build solutions to improve bandwidth, solutions to increase system stability to guarantee continuous system operation and safe security. - Bring safety and security to the bank networks. - Provide training and guidance when deploying new software applications or using new IT equipment.

IT Supervisor tại Gameloft Co., Ltd. – Da Nang Branch

10/2011 → 9/2018 (6 năm 11 tháng)

Đà Nẵng, Hải Châu, Đà Nẵng, Việt Nam

- Receiving support requests directly from users, especially heavy and important ones, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner. - By oneself or together with the team, analyzing the issues, especially their root cause, proposing solutions, especially long term ones and implementing them in accordance with ETA guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices. - Escalating network, server and corporate web tools/applications-related incidents/requests to GNS team for further resolution. Escalating serious incidents to IT Supervisor/Manager and the Management for immediate attention and decision making. - Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution. - Supporting GNS to maintain/upgrade IT infrastructure and application systems - Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. - Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested. - Guiding, training new IT technicians to integrate them quickly to the new environment - Completing other technical tasks, especially complicated ones assigned by IT Supervisor/Manager and the Management -------------------------------------- IT Administration/Management - Logging, tracking and updating tickets on the Helpdesk System. - Suggesting the purchase of IT hardware/software for new users or for upgrade/replacement if needed, checking condition/configuration of new/current items, updating the inventory system and keeping them organized in the IT store. Liaising with vendors/suppliers for delivery/replacement/maintenance services - Documenting all knowledge and experiences in the File Sever/Knowledge Base System - Researching new technology/ideas and propose initiatives to improve IT services to the business. - Educating, communicating with users on IT policies and processes in order to effectively enforce them. - Completing other administrative tasks assigned by IT Supervisor/Manager and the Management

Lê Ngọc Vinh - IT Manager

Gameloft Co., Ltd.

vinh.lengoc@gameloft.com - 0934567833