Front Office Supervisor tại Rosa Alba Resort

9/2018 → 3/2019 (5 tháng)

Tuy Hòa, Phú Yên, Việt Nam

Front Office Supervisor tại Marissa Hotel & Spa Thanh Hoa

4/2019 → 9/2019 (5 tháng)

Thanh Hoá, Việt Nam

Front Office Manager tại Heaven Gate Sapa

9/2019 → 10/2019 ()

Sa Pa, Lào Cai, Việt Nam

- Respond to guests needs and anticipate their unstated ones - Expect and react promptly to guests’ requirements and inquires, actively listen and resolve guests’ complaints, issues, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) - Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery - Promote all amenities, conveniences and programs offered - Appraise team’s performance and produce reports - Examine activities logbook, assign tasks appropriately and implement control schedule - Ensure Outstanding customer care at all times. - Maintains a friendly, cheerful and courteous demeanor at all times. - Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. - Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process ensuring all team members adhere to standard operating procedures. - Train, direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation - Allocate rooms to expected arrivals after checking the guests preferences and special requests. - Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. - Operates the equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) - Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. - Being trained and provide working equipment & document - Research, built-up and maintain partnership - Take care partners’ request, bookings and payment