Administrration Office Manager tại Venezuelan Embassy in Vietnam

7/2007 → 1/2018 (10 năm 6 tháng)

Hanói, Vietnam

• Develop strategic plans, budgets for each activity, ensure timely and accurate accounting and financial reconciliation for expenses accounts. • Responsible for managing day to day operations and all administrative processes within the office. • Manage the preparation and workflow, researching cost estimates, and oversee the communication of information to the broader team. • Organize Official events, Cultural events, social and sporting activities; apply the ceremony and protocol that each event requires. • Responsible for the cost-effective procurement, re-supply, maintenance and repair of all office property and supplies. • Responsible for managing relationships across multiple stakeholders which include venue owners, sponsors, third party service providers, local/state agencies, law enforcement and vendors. • Serve as editor for the development, production and maintenance of the Embassy's external communication, including the main website, marketing materials, publications, newsletters, invitations, flyers, advertisements, and annual reports. • Responsible for the cost-effective procurement, re-supply, maintenance and repair of all office property and supplies.

General Manager tại DonkeyBakery

5/2018 → 4/2019 (11 tháng)

Hanói, Vietnam

Oversee a team of 105 members. Where Managed and optimized operation processes in food service business (Bakery, Catering Service, Kitchen's Operations at 03 International School and 2 Coffee Shops). Developed strategic plans to improve efficiency and expand customer portfolio. • Control and coordinate business operations at the point of sale. • Direct, monitor and control activities and functions inherent to the restaurant, in accordance with policies and procedures established. • Organize different working groups (kitchen, catering and restaurant). • Manage the catering services to meet the standards in food quality, safety, cleanliness, and timeliness; • Oversee the cleaning, organizing and restock equipment/product returning from events; • Responsible for catering facility and the execution of all parties including menu selection, decorations and staffing events; • Responsible for customer service representation for the catering service department. • Manage human resources, selection and training, evaluation and motivation as well as monitor the relationships of the staff, to maintain an excellent work environment. • Control and manage purchases and inventory, negotiate prices and contracts; develop supplier lists; review and evaluate usage reports; analyze variances; take corrective actions. • Supervise compliance with Health and Safety regulations. • Management and control of the integral quality of the restaurant. • Establish restaurant business plan, identify and evaluate competitors; prepare financial, marketing, and sales plans; • Prepare annual strategic budgets; analyze variances; initiate corrective actions; establish and monitor financial controls; develop and implement strategies to increase average meal checks; control exploitation account. • Maintain operations by preparing policies and standard operating procedures; implement production, productivity, quality, and patron- service standards; determine and implement system improvements; • Control expenses of maintenance and repair of equipment; • Attracts patrons by developing and Implementing marketing, advertising, public relation programs; evaluate program results; identify and track changing demands.

General Manager tại Teekiu, INC. JSC

5/2019 → 9/2019 (4 tháng)

Hanói, Vietnam

Teekiu Company specialized in retail store and sales of dietary supplements. Sales strategies for the nutritional supplements: • Build a full-scale sales operation from the ground up; duties included establishing database systems, recruitment of sales staff, as well as developing sales and marketing strategies; • Strategize with chief Executive Officer to market the products into traditional retail channels of distribution in the Fast-Moving Consumer Goods (FCMG) market; • Manage the teams by coaching, performing all evaluations and overseeing performance management plans of field Sales staff; • Setting team and individual sales goals and provided effective coaching of sales to consistently improve their performance; • Work with the Commercial Agents and dealers. Analyze of Agent sales monthly and propose market share development plans to management on a quarterly basis; Retail store's manage: • Responsible for sales results, generate profitability in the supermarket creating sales strategies; • Manage actions related to the objectives of the Company in commercial, administrative and operational fields; • Manage HR in the supermarket; responsible for training and recruitment in the supermarket; • Manage inventory as well as warehouse, transportation, and other logistics processes; • Create and implement strategies to build customer loyalty; manage customer services to generate good sales. • Recommend, implement and supervise the application of marketing strategies both for the supermarket and nutritional supplements.

Shell Luyen - Owner

Donkey Bakery

lshell05@yahoo.com - 0382658618

Jorge Rondon Uzcategui - Ambassador

Venezuela's Embassy in Vietnam

jrucaracas@gmail.com - +582129795524