General Manager tại Hyatt House Niseko

5/2019 → Hiện tại

Niseko, Hokkaido Jaoan

Managing 78 Suites & Penthouses residential Hotel • Functioning as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue generation • Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results • Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary • Harvesting the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property’s financial and flow thru performance. • Preparing an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses • Monitoring actual sales, revenues and expenses to determine variance and assess goal accomplishments • Creating an environment in which all associates have the ability to reach their full potential • Ensuring that all associate and business decisions are in line with corporate’s mission, values and guiding principles • Project management of renovation, refurbishment through the owner’s representative and Hyatt global & regional offices • Redesign F&B operation concept and operational standard to exceed financial goals • Conduct scheduled meetings and report submission to the owner and Hyatt global & regional offices

Albert Cheong - Retired

Retired

alcheong@yahoo.com