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Trên 20 năm
Trưởng bộ phận/ Trưởng phòng
Trên 60 triệu
Toàn Quốc
Tiếng Anh (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Business School Ostrava
Economics & Management, - Thạc sĩ
2002 → 2004
Hotelier’s School
Hotel and Restaurant Management - Đại học
1987 → 1991
Kĩ năng
Quản lý | |
Quản lí thời gian | |
Kỹ năng bán hàng, phục vụ khách hàng | |
Training and Development |
Kinh nghiệm làm việc
General Manager tại Impiana Resort Chaweng Noi
3/2017 → 3/2019 (2 năm )
Koh Samui, Thailand
• Direct and coordinate the day-to-day operation of resort • Analyzing daily reports and coordinate work with S&M /Revenue Team in Phuket (Impiana managing three properties in Thailand, cooperation with properties in Indonesia and Malaysia, developing resorts in Cambodia, Bali & Maldives) • Maximize sales volume in all areas as per objectives and annual goals • Draw up and carry out plans for restructuring the organization and implementing standards of resort, SOP’s update and following up corporate identity • Direct supervising and work with ExCom committee on implementing innovative tasks and following up budgets with P&L control with daily & weekly briefs • Monitoring daily occupancy, focusing on budget and accurate forecasting • Implementing refurbishment of rooms program and special projects • Supporting daily and couching min 111 staff members to follow up SOP and guests satisfactions in all areas, making efficient and effective operation • Monitoring guest satisfactions, as property is well known at area in business 17 years, part of international hotel chain, part of job is refurbishment of rooms, high profitability all year around, implementing loyalty program, recognition on island market
General Manager tại Silk Sense Hội An River Resort
4/2019 → 12/2019 (7 tháng)
Hoi An, Quảng Nam, Việt Nam
• Direct resort management and daily delegation all HOD’s, developing new SOP’s and procedures for applying five star resort rating license under P&P of local government, reporting to Chairman of company, immediate increasing OCC % and GOP from first 4 months up 25% revenue vs LY , upgrading rooms & resort facilities ,intensive training & development programs and couching all staff , “Safe The Planet “ sustainable & ecofriendly property leader in area with new developing project plan on site • Leading one and only luxury river side resort in area