F&B Service Waitress tại Thuy Vy Limited Liability Company

1/2013 → 1/2015 (2 năm )

Hanoi, Vietnam

 Assisting guest with the information and services of the restaurant.  Serving and upselling the services of the restaurant.  Contributing ideas to managers to enhance the service quality and retent guests.

Hotess tại Hung Hung Limited Liability and Commercial Development Company

1/2016 → 7/2016 (5 tháng)

Hanoi, Vietnam

 Welcoming guests to the restaurant  Consulting for guests services and necessary information  Assisting guests with taking orders and serving.  Handling guests' issues and queries.

F&B Service Training (during study) tại B.H.M.S. Business & Hotel Management School

2/2017 → 8/2017 (6 tháng)

Luzern, Switzerland

 Table d/hôte and à la carte service  Service, hygiene rules and station closure  Guest service techniques and team work

Operational trainee tại Grand Hyatt Dubai

8/2017 → 11/2018 (1 năm 3 tháng)

Sheikh Rashid road, Riyadh St, Dubai, UAE

- Spa Reception  Consulting & assisting the guests with information of the treatments, facilities, hotel information and additional services.  Promoting the sales  Doing daily tasks, handling emails and phone calls. - Front Office  Assisting guests with check-in, check-out, exchanging international currencies  Consulting for guests the room types and information about additional services  Cross selling additional services and upgrades. - Back Office  Taking charge of doing tasks related to bookings during the shift  Assisting guests’ booking issues through phone calls  Consulting for guests information about the hotel and services  Cooperating with travel agencies to ensure the payment and the guests’ stay

Reservation Agent tại Anantara The Palm Dubai, East Crescent Palm

11/2018 → 5/2019 (5 tháng)

Dubai, UAE

 Consulting, assisting customers with planning and making reservations for the hotel  Giving the directions and advices, providing customers’ services support  Selling rooms, additional services and upgrades  Maintaining the accurate records about the customers’ bookings as payment, guests’ profiles  Doing daily tasks related to the bookings, handling emails and phone calls  Cooperating with the travel agencies to sell rooms, services

Sales Executive tại Camia Resort & Spa

7/2019 → 11/2019 (4 tháng)

Phu Quoc Island, Kien Giang

 Organizing sales visits  Demonstrating and presenting products  Establising new business  Maitaining accurate records  Attending trade exhibitions, conferences and meetings  Reviewing sales performance

Phan Hạnh - Sales Manager

Camia Resort & Spa

sm@camiaresort.com - +84 907 313 447

Hussam Arnouk - Front Office Manager

Grand Hyatt Dubai, UAE

hussam.arnouk@hyatt.com

Simon Wellfare - Head of Career & Internship Services

B.H.M.S. Business Hotel Management School, Switzerland

Wellfare@bhms.ch - +41 41 248 70 71