Learning & Development Manager tại Mercure Dalat Resort Hotel - Managed by AccorHotels

12/2021 → Hiện tại

Nguyen Du St., Ward 09, Da Lat, Lam Dong, Vietnam

Training Manager tại The Secret Con Dao Hotel - AKYN Hospitality Group

7/2020 → 12/2021 (1 năm 5 tháng)

Con Dao Island, Ba Ria Vung Tau, Vietnam

Training Executive (acting as teamleader) tại Công ty Cổ phần Dịch vụ Cáp treo Bà Nà

1/2020 → 6/2020 (5 tháng)

Đà Nẵng, Việt Nam

Training Executive (acting as Teamleader of Training Dept.) 1. Training - Determine training need analysis (TNA) and gap of staff to company’s standard. - Work directly with HODs and connect with Head Office’s Training Dept to support and control training quality. - Design suitable services courses & soft skills courses depend on TNA. - Support to build training roadmap for each operation dept and general training roadmap for all staff. - Induct, coach, and mentor new Team Members by orientation program: history, gesture, grooming,… - Interact with Park leaders for people development on a daily basis, support operational departments through these session: Service Excellence, Wow Guest Interaction. - Monitor and conduct learning and development reviews with each department through: Spotcheck after training, Guest review report. - Manage training report and make sure to achieve yearly target. - Support and develop the internal trainer in presentation skills, facilitation skills, how to design training materials. 2. Human Resources activities - Organize and take MC role for staff monthly activities: Staff’s Meeting,Townhall – staff’s party (Monthly report, staff’s bithday and gameshow); - To be a presenter for HR Dept in BOD’s Monthly Briefing Cooperate with Communication Dept to implement Dance culture in breaktime for all park

Training Exucutive (acting as Assistant Tranining Manager) tại Vinpearl Hotel & Resorts - Tập Đoàn VinGroup

6/2018 → 12/2019 (1 năm 5 tháng)

Đà Nẵng, Việt Nam

Training Executive (acting as Assistant Training Manager) 1. Training - Determine training need analysis (TNA) and gap of staff to company’s standard. - Prepare and control annual training plans and training calendars for the hotel (depend on OCC rate). - Work directly with HODs to support and control training quality. - Support departments in developing functional excellence and in leadership capabilities. - Act as a change catalyst in the cultural and organizational transformation of the Hotel by roadmap. - Induct, coach, and mentor new Team Members by orientation program: history, gesture, grooming,… - Interact with hotel leaders for people development on a daily basis, support operational departments through these session: Service Standard; Service from the heart; Resolving problem by WOW service; Brand immersion;… - Monitor and conduct learning and development reviews with each department through: Spotcheck after training, Guest review report. - Manage the compulsory license of government for all staff - Manage training report for property and make sure to achieve yearly target. - Support and develop the internal trainer in presentation skills, facilitation skills, how to design training materials. 2. Culture development activities - Organize and take MC role for staff monthly activities: Townhall – staff’s party (Monthly report, staff’s bithday and gameshow); GM Talk; GM Lunch; Serviceday (buffet for staff). - Lead chain of activities for property bitthday celebration: teambuilding; Camp-fire activities, washing service for staff, sport competition,… - Cooperate with regional Training & Human Resources to organize the anniversary of group, staff party, Sport day (Outdoor activities, teambuilding, sport competition,…) - Organize all monthly/quarterly gameshows: Golden Bell; Vocational assessment, English Assessment, Vocational Expert to encourage staff. 3. Sales Maketing - Understand the connection and relationship of each 3 elements: Sales & Marketing; Operation and Human Resource & Training. - Doing in Training role but also understand how to deliver all core value following the vision and mission of brand

Banquet Event Sales Manager tại VINH THIEN DANANG JOIN STOCK COMPANY DANANG RIVERSIDE HOTEL

2/2018 → 6/2018 (4 tháng)

Đà Nẵng, Việt Nam

 Sales  Manage customer’s data including: collect, gather, evaluate,… in order to establish a specific action plan.  Gather market and customer’s information and feedback on buying trends  Research, establish and determine the stretagies and action plan step by step to achive the target  Make plan by to organize the banquet by Banquet Event Order (BEO) base on customer’s request.  Re-check all of elements of banquet before it begin.  Build the packages of banquet services suitable for hotel’s potential and present markets  Sugguest ideas and detail plan to organize the events (on public holidays, wedding ceremonies, training events,…)  Marketing  Upgrades brand products/services by: build the TVC; update the images of Convention’s/Hotel infrastructures;  Responsible for manages the system of fanpage, business accounts, on Social network: Facebook, Instagram, Tripadvisor, Google +  Create content to advertise and follow up the event which be held or local events.