Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Kim Sally
51 Lượt xem hồ sơ
Nữ, 17/06/1973, 52 tuổi
26/3A/1 Đường số 5, P. Bình Trưng Tây, Q2
Cập nhật: 05/02/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
30 - 40 triệu
Tiếng Anh (Giỏi)
5 sao
Cơ sở y tế
Giới thiệu bản thân
Trình độ học vấn chuyên môn
University of Foreign Languages
English language - Đại học
2006 → 2010
Kĩ năng
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc |
Kinh nghiệm làm việc
Customer Care Manager tại HOAN MỸ SAIGON HOSPITAL and HOAN MỸ VAN PHUC HOSPITAL
9/2014 → 8/2018 (3 năm 11 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
• Reset Front Office to become ONE STEP - ONE STOP services including: ▪ Management: 41 staff (Customer Service + Receptionist + Cashier). Budgeting for recruitment of 75 staff. ▪ Scheduling the appointment for patients ▪ Improvement of the registration to be smoother and faster. ▪ Selling patient’s health care packages ▪ Supporting Marketing team for Company’s Health care /Routine Check-Up Contracts. ▪ Complaint Handling ▪ Customer’s Feedbacks & Customer Surveys Management ▪ Working closely with all departmental issues in order to improve Hospital Services and Reputation. ▪ Promoting Insurers’ direct billing for patient convenience. ▪ Tandem work with Marketing for coordinated and better service delivery. ▪ Weekly yield management meetings and prepare appropriate reports for discussion. ▪ Recruit and train employees in accordance with hospital guidelines (HM Med Corp). ▪ Monitor performance of staff on a regular basis and in accordance with hospital guidelines. ▪ Staff Management: lead, motivate, inspire and develop sales team, ensuring that all revenue targets are met and that reporting is delivered consistently and accurately aa well as make sure that Patient Services staff are fully trained on the E-hospital systems and fully aware of hospital rates, packages and any available special offers. ▪ Admission/discharge and Bed Management: second part of the One Step – One Stop project.
CHIEF OPERATION OFFICER (GĐ TRUNG TÂM TIÊM CHỦNG) tại VNVC – VAXCIN VIETNAM
8/2018 → 2/2020 (1 năm 6 tháng)
Ho Chi Minh City, Hồ Chí Minh, Việt Nam
• Make decision on issues related to the daily business activities of the VNVC in the functions, tasks and powers assigned; • Organize the implementation according to the business plan and investment plan of the Company; • To be proposed to the General Director on issues related to the vaccination center (property). • Directly planning, strategy (personnel, business - market, Marketing, products ...) for the property in accordance with the strategic direction from the Company. • Implement plans and strategies set up to ensure the revenue, profit and growth plans of the propery. • Organize activities of the vaccination in each property according to the regulations and procedures of the Company. • Directly or direct the departments in the property, coordinate with other parts of the company to solve problems and feedback of customers. • Provide solutions to improve the quality and service accordingly. • Implement professional reports, financial reports and other reports as required by the CEO • Recruit and arrange human resources in sufficient quantity and quality for daily activities. • Planning and organizing human resource training depending on the activities of the property immediately needs. • Supervise and evaluate the performance, capacity of employees at the property, then propose to the Director and departments of reward and punishment. • Proposing appointment, reward, discipline, recruitment, dismissal for employees working at the Center. • Organizing the management of briefings, regular and irregular meetings in the center. • Participate in regular and irregular briefings at the company. • Working with functional departments on all issues related to the center. • Management of facilities, equipment and machinery in the center. • Actively update relevant legal documents of the state and local authorities.
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