Outlet Manager tại Premier Village Phu Quoc Resort

10/2017 → 2/2020 (2 năm 4 tháng)

Phu Quoc, Kien Giang, Vietnam

(1 Restaurant, 1 Bar, 1 Deli and 1 Grocery, 35 staffs) - Managed day-to-day outlet operations within budgeted guidelines and to the highest standards - Organised the special events in the outlet including wedding reception, wine testing event, other private events and so on. - Maintained excellent levels of internal and external customer service - Reported on management regarding sales results and productivity - Setup and supervise the outlet, menu presentation, beverage cost and creates special promotion in order to increase revenue and profit margins - Led and motivated the team as well as recruited, trained and evaluated talented personnel - Established targets, KPI’s, schedules and procedures for staff. Complied with all health and safety regulations - Work closely with operation chef to ensure the food quality and service standard.

Catering Supervisor (full-time Job) tại CSIRO’s Café/Production Kitchen, Marsfield, Australia

2/2015 → 9/2017 (2 năm 7 tháng)

Marsfield NSW, Australia

- The supervision of team and allocation of duties - Carry out staff training and performance - Carry out all clerical duties and other reasonable duties - Ensure the cleanliness of service areas - Ensure the Health and Safety and Food Hygiene are always adhered - Handles customer problems and complaints - Ensure corrective actions to provide the exceptional services

Food and Beverage Supervisor (Causal Job) tại Specialised Staffing Solutions, NSW, Australia

2/2015 → 9/2017 (2 năm 7 tháng)

Sydney NSW, Australia

- Assist the manager on each specific event - Communicate, plan and coordinate for each event service - Ensure all requests from the clients and event guests to meet - Train and schedule staff performance - Ensure the Health, Safety and Food Hygiene are always adhered - Handle and solve any issues may occur during the processing

Exhibition Attendant tại Dockside Group, Sydney Exhibition Centre @ Glebe Island

2/2014 → 9/2014 (7 tháng)

Sydney NSW, Australia

Exhibition catering staff, on-stand service and coffee service

Banquet Attendant tại Sydney Convention and Exhibition Centre Darling Harbour

5/2011 → 11/2013 (2 năm 6 tháng)

Sydney NSW, Australia

Banqueting staff, exhibition staff, small room staff, barista and cashier

Supervisor of The Year 2018

12/2018

Recognized for level Assistant Restaurant Manager

Le Duc Van So - Food and Beverage Manager

Premier village Phu Quoc Resort

son.le@accor.com - +84 91 5876588