Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Vũ Thúy Hạnh
49 Lượt xem hồ sơ
Nữ, 25/05/1987, 39 tuổi
T4 Times City, 458 Minh Khai, Hai Bà Trưng, Hà Nội
Cập nhật: 17/02/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
40 - 50 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Kĩ năng
| Tin học văn phòng | |
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development |
Kinh nghiệm làm việc
Reservation Manager tại Vinpearl - Vingroup
1/2016 → 11/2016 (10 tháng)
Hà Nội
Follow the company's brand standards and code of business conduct Keep informed of the company's values and ideal conduct Assists with the development of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division Be knowledgeable about hotel room status, inventory, promotion, facilities and different services offered throughout hotel Monitor all activities in the department and prevent/improve if necessary as to ensure smooth operation Monitor staffing requirements including the workload of individual reservation associates and coordinates sales Monitor call handling to maximize opportunities in up selling Be responsible for schedule and implement associate training. Analyze training programs created for employee development. Attend necessary training sessions as requested by a training manager Maximize potential guest room supply sales by deciding upon supply costs with non-contract companies for each season Hold regular meetings with related departments to identify market trends and discuss appropriate strategies
Contact Center Manager tại Vinpearl - Vingroup
4/2019 → 2/2020 (10 tháng)
Hà Nội
Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience Monitor call metrics; track effectiveness in call time, quality and customer experience Ensure service and sales targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery Conduct periodic surveys of customers and potential customers to ensure quality control Review management information and make suggestions, recommendations as to improvements across the contact center Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations Develop presentations and talks to motivate and educate call center agents Provide coaching and assistance to call center agents on an ongoing basis Ensure staff members are achieving desired service levels and taking corrective action, as needed Prepare weekly and monthly KPI reports for submission to executive management Assist other management team members in identifying trends and establishing call center goals Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
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