Account Manager tại INNAWAY PTE LTD – Booking Platform via Chatbot for Hotels

10/2019 → Hiện tại

Hanoi

- Build and contract new hotel partners in assigned business portfolio through phone, emails and in-person meetings (North and Central Destination of Vietnam) - Drive the market in reaching key performance indicators (KPIs) by fostering new relationships and optimizing existing ones - Research and understand the industry, market trends to design potential strategies, promotional & marketing campaigns to enhance productivity and maintain competitiveness - Train and inform hotel partners of both new and existing technologies, tools, and models - Work with tech team to research, test, develop and optimize the proccess and product (Chatbot) - Report weekly/monthly KPI’s and key metrics internally to showcase successes and highlight potential opportunities

Contract Manager tại Hotelbeds.com (#1 Global B2B Bedbanks - Hotelbeds PTE LTD - Hotelbeds Group)

4/2017 → 9/2019 (2 năm 5 tháng)

Hanoi

- Identify, prioritize, contact new accommodation properties and ensure pricing and availability competitiveness in assigned market. - Manage top accounts – own, develop and manage top accounts in assigned destination and ensure the team develops mutually beneficial accommodation property relationships to grow market share. - Report & analyze – plan with line manager, implement, and monitor agreed KPIs and be able to analyze, visualize and discuss trends, issues and opportunities with team and manager. - Understand the industry and its developments – very good knowledge of pros and cons of competitor models, market trends & landscape, accommodation rate structure and yield management, connectivity options and customer booking trends. - Optimize use of process and systems – Be familiar with full spectrum of business tools and ensure the team makes use of the systems - Guide the hotels to enter information into extranet to completion. - Work with hotels on holistic campaigns, marketing programs & activities to increase bookings & revenue

Contracting & Marketing Manager tại Asiatravel.com (AT Reservation Network Pte Ltd)

10/2014 → 3/2017 (2 năm 4 tháng)

Hanoi

- Contract and place new hoteliers across designated region - Build strong relationship with key hotels and suppliers to develop quality hotel product to sell at a market leading rate. As well, maintain and improve good relationship with all suppliers - Negotiate the contract rates, special offers, allocation, release periods, overrides, terms conditions with hotels and hotel chains, ensuring the best available rates and availability - Guide hotels how to use system/ extranet to manage hotel status and update information - Make use of system/extranet smoothly to update information correctly as well as take advantage of technical strength from system/extranet to boost more production - Analyze the product of our different competitors in order to ensure our best conditions in the market - Understand the needs of the clients and the markets in which the department is operating - Working with line manager to develop and execute ongoing commercial strategy as well as continuing to develop our client’s profile within the travel industry to achieve targets/ agreed KPIs - Advising and providing strategic input and expertise to support and develop short, mid and long-term commercial terms & strategies.

Sales and Marketing Manager tại Hanoi Romance Hotel (Hanoi Old Quarter)

1/2011 → 9/2014 (3 năm 8 tháng)

Hanoi

-Identify business potential through personal visits, phone calls in view of entering into contracts with them, especially with corporate accounts. -Developing relationships with marketing and distribution partners and platforms and strengthening current relationships. - Providing day to day leadership to sales to accomplish goals and to adhere to quota as set out in the approved budget. -Closely observes matters pertaining to competition (contract, site, prices and services offered on a regular basis quarterly or more often as needed).

Internship tại The Skyline Hotel & Suites (Wisconsin Dells, USA)

6/2010 → 10/2010 (3 tháng)

Wisconsin Dell

- Guest Room Attendant position

English tutor tại English tutor in Hanoi

1/2008 → 4/2010 (2 năm 3 tháng)

Hanoi

Award & Course

1/2014

- Best Employee of the Month in Hanoi Romance Hotel. - Qualification for Professional working skills Course in Hanoi University Ÿ - Qualification for TOEIC TEST at 710 Score at IIG Vietnam - Certification for IELTS TEST at 6.5 Score at Hanoi University - Certification for Informatics Course of UIA: Microsoft Office

Ms. Nguyen Van Anh - Former Managing Director

Hanoi Romance Hotel

thuynguyen713@gmail.com - +84 0913 545 007

Mr Tran Qui Duc - Former Country Manager

Asiatravel.com

thuynguyen713@gmail.com - +84 91 3954 772

Mr Khang Tran - Area Contract Manager – Indochina & Philippines

Hotelbeds

khang.tran@hotelbeds.com - +84 91889 1111

Ms Tiffany Nguyên - Former Head of Account

INNAWAY PTE LTD – Booking Platform via Chatbot

thuynguyen713@gmail.com - +84 90 5529 093