Check in and check out all customers (short stay or long stay) .This included the preparation of customer files prior to arrival to help speed up the check in process. Experience in opera system. • Upselling the potential guest to archive FO goal • Handle cash and credit/debit card transactions including currency exchange requests. • Handle customer’s requests/complaints or escalated to management in order to maintain high levels of customer service. • Recommend places where to eat, where to shop and places to see for the customer. • Rate check for make sure all room have correct rate to running Night Audit (End Of Days) with correct revenue per night. • Prepare correct invoice (compare with other outlet invoice) for guest who have early departure to avoid missing some bills or room nights. • Checked system for any Early Arrival if have to well-prepared for Receptionist (early check-in charge, room availability, special request…) • Prepare report for other Outlet and Excom. • Go patrol for all floor of the hotel to acknowledge if any situation have (noise from guest room, door not lock yet,...) • Handle visitor at night (guest friends: Vietnamese lady, drunk visitor & guest) to avoid problem with government law or hotel policy. • Room assignment with special request from guest booking (VIP guest, high floor, far from elevator, same floor,…).

Mong muốn làm việc ở môi trường 4-5 sao. Vị trí Giám sát hoặc quản lý ca đêm