Chief Customer Service tại Elite Fitness Đồng Khởi

2/2017 → 5/2018 (1 năm 2 tháng)

Hồ Chí Minh, Việt Nam

Support the Club Manager with regards to plan and delivering training to ensure that all staff working in the front customer service counter area are adequately trained to operate Reception and aware of their individual responsibilities… guide, monitor and motivate customer service team housekeeping team and security team working with them as one – executing all specific tasks. Monitors all aspects of Club’s daily activities including reports, problem solving answering member concerns. Stay abreast of all targets set in sales for membership & personal training so to keep up to date with sales manager and above all can receive real time reports on how the club is performing, for the purpose of driving club sales and achieving company’s sales goals. Salary: 10 millions

Supervisor Receptionist tại Fit24 Fitness and Yoga center

10/2018 → 4/2020 (1 năm 6 tháng)

Hồ Chí Minh, Việt Nam

Report to Fitness Center Manager, Oversees the daily operations of the fitness facilities, customer services, coordinates clients for all trainers, responsible for facilities, floor staff the fitness center. Assists with handling the Group Fitness program. Ensure member and guest satisfaction regarding all areas of fitness in accordance with club standards, manage up to 600 checks – in/day. Support sale team in achieving all targets set in sales for membership, award best performance as supervisor receptionist in 2019. Salary: 12 millions Reward: Best Supervisor Receptionist of the Year

Best Supervisor Receptionist of the Year

1/2020

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure