Themepark General Manager tại Khu đô thị sinh thái Ecopark

8/2019 → 3/2020 (6 tháng)

Hưng Yên, Hung Yen, Vietnam

- Hiring, training, motivation and supervising all the staffs included: captain, cruise manager, crew, waiter, housekeeper... - Build up a full restructure plan for the company by the knowledge of the local and network, analyze and set up new SOP, build up the ISO process, collaborate with HRM to create a new organization chart and JD to all staff. - Risk management: review all the current structure and working process to find out the risk and produce a new procedure/solution to improve the effeciency and produtivity of the organization. - Create and maintain a strong network with the local authorities to keep up to date any regulation or policy may affected to the business. - Build the network with the local supplier, vendors, keep benchmarking the price and selling policy to guarantee clients’ experience and cost saving. - Produce annual budget and keep working with the related staff to work within the budget as well as optimizing the revenue and clients’ experience. - Building the norm for the operation process to improve the transparency and work efficiency. - Keep in touch with clients to gather feedback and release solution for any issue related to F&B, Touring, Room service…. - Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. - Business development: keep in touch with travel agents, partner to maintain good relationship, seeking for any potential partnership in the local. - Project manager: take the lead all the current project on site and propose to the BOD for the new investment plan related to the market segment and the opportunity in Halong. - Manage the reservation and operation team to maintain the SOP and promptly response to all inquiry from travel agent and online sales.

Deputy General Manager tại Tập đoàn Thiên Minh và Du Thuyền Bảo Ngọc

8/2016 → 10/2018 (2 năm 1 tháng)

Hạ Long, Quảng Ninh, Vietnam

- Hiring, training, motivation and supervising all the staffs included: captain, cruise manager, crew, waiter, housekeeper... - Build up a full restructure plan for the company by the knowledge of the local and network, analyze and set up new SOP, build up the ISO process, collaborate with HRM to create a new organization chart and JD to all staff. - Risk management: review all the current structure and working process to find out the risk and produce a new procedure/solution to improve the effeciency and produtivity of the organization. - Create and maintain a strong network with the local authorities to keep up to date any regulation or policy may affected to the business. - Build the network with the local supplier, vendors, keep benchmarking the price and selling policy to guarantee clients’ experience and cost saving. - Produce annual budget and keep working with the related staff to work within the budget as well as optimizing the revenue and clients’ experience. - Building the norm for the operation process to improve the transparency and work efficiency. - Keep in touch with clients to gather feedback and release solution for any issue related to F&B, Touring, Room service…. - Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. - Business development: keep in touch with travel agents, partner to maintain good relationship, seeking for any potential partnership in the local. - Project manager: take the lead all the current project on site and propose to the BOD for the new investment plan related to the market segment and the opportunity in Halong. - Manage the reservation and operation team to maintain the SOP and promptly response to all inquiry from travel agent and online sales.

Operation Manager tại Thiên Minh Transport Company Limited

7/2007 → 8/2016 (9 năm 1 tháng)

Hanoi, Hoàn Kiếm, Hanoi, Vietnam

- Hiring, training, motivation and supervising all the staffs included: captain, cruise manager, crew, waiter, housekeeper... - Create and maintain a strong network with the local authorities to keep up to date any regulation or policy may affected to the business. - Build the network with the local supplier, vendors, keep benchmarking the price and selling policy to guarantee clients’ experience and cost saving. - Produce annual budget and keep working with the related staff to work within the budget as well as optimizing the revenue and clients’ experience. - Building the norm for the operation process to improve the transparency and work efficiency. - Keep in touch with clients to gather feedback and solve any issue related to F&B, Touring, Room service…. - Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards. - Coordinate the land and sea transfer to assure the proper timing. - Coordinate with flight schedule for the seaplane schedule to offer client the best P/U time. - Weekly/monthly inspection to suggest any adjustment/equipment installment to improve customer experience, safety, security requirement.

Ninh Hồng Hạnh - HR Manager

THIEN MINH HOSPITALITY MANAGEMENT CO., LTD

nhanh@tmgroup.vn - 0904324048