Store manager tại NAM ANH ITALY LUXURY FASHION CO., LTD

4/2020 → Hiện tại

Hanoi, Vietnam

* Main responsibilities : - Coordinated Sales process of Hanoi-based and Nghe An-based branches; - Managed Human & Material resources effectively to achieve the company's sales target; - Conducted regular market research and report to the Board of Directors; - Developed and implement policies and promotions to push Sales as well as improve the quality of customer service; - Ensured high-quality customer service in the entire store system; - Keeping the shop space always professional and luxurious, hygiene standard; - Assisted in direct marketing activities such as telemarketing, email marketing, fanpage administration, etc.; - Planning business strategy, marketing and brand development, solutions and organizing the implementation of marketing activities, ensuring resources for business; - Created and managed customer data and develop customer base. * Achievements and skills gained: - Contributed to 25% of Hanoi-based store's total revenue in May/2020 thanks to effective implementation of Sales strategies. Promote business and marketing strategies especially local marketing; - Extended the brand's customer network; - Improved management and customer service skills. More information : https://l.facebook.com/l.php?u=https%3A%2F%2Fm.dantri.com.vn%2Fgiai-tri%2Fmc-thanh-trung-chuc-mung-ntk-lan-anh-ra-mat-thuong-hieu-thoi-trang-nam-20200601141529577.htm%3Ffbclid%3DIwAR1lP23MnmkZmxC5loGM7s7Tsli7u-H9Jq_e45gwoDyKaN6TQiqnjxEuSaw&h=AT0v-gv-i714dXh-xPmFuvXUwIGTcC8NU0qJqWXyT-ZLWwHWhH_L-iNCjv0PR2htSL366iGZsOZcdohx7kA1NeDd-9SxAtmj7KA4z6RCgq1f2Z3ljNnfda6CeUMuGp5l_tC7YWEYZRkQvd-JT3AbalZTPmmxfLi0zcJL3tRdhba17Gl6XmL3sbWx65kU7qVNfqpAjrP01RlGiWi0TmEKLzoS0FtVeKTyeLDtykpO97GNYCGmuQdP1daORrb0T-0jnSDPYkKvdwHV5BhM2tuMLkTI352Bpxixfq7bQFap8mlwK8wSrMa1RuMM7DSMTCp4QGfheHo4ceWb3U34ohJstvI0iDEGuMcfBY-hPfVux74dkNk9FjQf96Er8mbQPc8E_EfwlFeFHluRvNFrtmjRaW6M2Wgf-EmH1SmsHgobbuPdtqNj7gPnCyKPomNCLiK1m46TsjoRk7N9J5jYvh_c8Km6I2laH2t5UiirA7xeKYL5ovaGllJEhpoVfJdfy9Yi0mdlF0QhAgOuAp-XfJtDu9LseV03kdYc1nL457TNruOUq6Ne46kTd-jetS-l Or : http://m.giadinh.net.vn/xem-nghe-doc/mc-thanh-trung-chuc-mung-ntk-lan-anh-tai-xuat-voi-vai-tro-moi-20200529144151694.htm?utm_source=zalo&utm_medium=zalo&utm_campaign=zalo&zarsrc=30&fbclid=IwAR09JqlEaAIB9QgL8JV1CzmXTyYeKHndRRjvj8I-Q5PqlkGxwXi-IdJ0ag4

Secretary of Food & Beverage department tại Crowne Plaza West Hanoi

4/2018 → 3/2020 (1 năm 10 tháng)

Hanoi, Vietnam

* Main responsibilities : - Translated and prepared necessary materials and documents for departmental sections; - Participated in departmental meetings and composed minutes; - Prepared monthly reports of Department and PowerPoint presentation for monthly meetings; - Collaborated with F&B Director and Marketing team in developing and implementing F&B promotional plans, Menu or programs; - Conducted intensive market and competitor research and report to F&B Director; - Assisted in F&B-related budget forecast and making relevant financial reports (revenue analysis, profits and lost, costing ...); - Assisted the F&B Director in departmental recruitment and staffing, preparation of new hire paperwork and onboarding. Proposed and coordinated effective Human Resources management and leadership training activities of the department. Develop, maintain and support a legitimate of operations teams serving with the hotel and department as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant. Served as a consultant on forward-thinking discipline and related investigatory responsibilities for employee issues.Champion Employee Relations consistent with department's best place to work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter. * Achievements and skills gained: - Made positive contributions to the department's effective operation as well as F&B campaigns; - Contributed to an increase of 3 billion VND in the revenue target for the hotel's 2019 Mooncake season; - Improved administrative, planning, training, operational observation skills and decision-making skills. - Good negotiation skills, contract agreement, strong communication and pasionate with hospitality. - Good teamwork ability to create cohesion among the members of the department.

Restaurant captain tại Crowne Plaza West Hanoi

3/2017 → 3/2018 (1 năm )

Hanoi, Vietnam

* Main responsibilities : - Monitored and ensured the restaurant's smooth and professional F&B service operations; - Organized duty roster of service staff; - Assisted in the restaurant's cost control, inventory, and staff training; - Maintained the hotel's brand standards and SOP for quality; - Proposed innovative ideas for improving customer service quality and boosting Sales of the restaurant; - Addressing guests' requirements and problems in a professional and hospitable manner. * Achievements and skills gained: - Reward "Best Employee" of the Department in April/2018; - Improved management and problem-solving skills.

Achieved "Best photograph award " to Food & Beverage department .

3/2020

Achieved "Best photograph award " to Food & Beverage department for winning 1st Place in the Photo Contest with Topic " An equal world is an enable world." in March, 2020.

Achieved award for outstanding employees by month.

4/2018

Awards for employees with outstanding work achievements.