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Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
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Liên hệ thành công | 0 | Chưa có |
Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Trưởng bộ phận/ Trưởng phòng
20 - 30 triệu
Tiếng Anh (Khá)
5 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Đại Học Mở TP HCM
Quản trị kinh doanh - Đại học
2012 → 2016
Kĩ năng
Sales | |
Quản lý | |
Adobe Photoshop | |
Quản lí thời gian | |
upselling | |
Tổ chức công việc | |
Training and Development | |
Thiết Kế - Mỹ Thuật | |
Sáng tạo | |
Tin học văn phòng |
Kinh nghiệm làm việc
Sales Director tại Tri Giao Hotel 4 *
6/2018 → Hiện tại
Nha Trang, Khanh Hoa Province, Vietnam
• Responsible for business issues of hotels including business in rooms and restaurants. • Responsible for making and implementing business plans • Managing sales staff (assigning work, monitoring implementation, checking the level of work completion). • Capture and anticipate information about the development trend of the hotel / restaurant industry • Combined with the CEO, Head of departments to ensure the achievement of revenue targets • Develop a weekly, monthly, quarterly work plan and monitor the completion of those plans • Guide and train sales teams to ensure they achieve success in their work • Promoting the hotel to achieve optimal sales at the best possible conditions for the company to update with the market. • Identifying business potential and upkeeping close contact with former and potential clients - Accomplishing goals and to adhere to quota as set out in the marketing plan. • Developing and fostering good rapport with the public, clients and members of the trade in an effort to ensure and promote a good image of the hotel. • Ensuring all sales advertising and public relations efforts provide optimum profit returns. • Ensuring a good atmosphere and efficient co-operation in the department; the training provide coworkers with improved skilled and that it remains in accordance with the service, the hotel norms
GM tại Nhật Thành Hotel
12/2009 → 6/2018 (8 năm 6 tháng)
Nha Trang, Khanh Hoa Province, Vietnam
• Responsible for all hotel activities, ,budgets, timelines, staffing, training, sales and marketing • Facilitated necessary internal and external meetings • Prepared status reports to ensure project tasks and sales goals were completed accordingly • Active in annual forecasting and individual/hotel market plan development • Personally and successfully handled all arrangements for high profile guests that earned publicity for the club. • Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. • Secured new business and expanded the client base by planning and executing dynamic marketing and advertising campaigns with trade papers, local newspapers, and the Chamber of Commerce. • Maximized revenues by increasing the average daily rate (ADR) through Internet based third-party wholesalers. • Developed, implemented and sustained aggressive solicitation program focusing on increasing business. • Establish budget, P&L / business plan for submission to the Director for approval; organize the implementation of the plan; • Grasping accurate business information in the hotel industry at home and abroad, constantly exploring the domestic and foreign hotel market; • Monitor and implement marketing and revenue management plans to maximize revenue, average revenue per room, and room occupancy. Maximize room revenue and profitability by predicting and planning for market changes and for each target audience; • Maximize food service revenue by ensuring optimal use of the restaurant / hall space and effective management of food and beverage expenses. • Supervise the provision of services to guests to ensure maximum quality and care; including responding to legitimate requests promptly and effectively handling all complaints to please guests, Direct check room set up for guests • Directly organize receptions, listen to guests' opinions and solve problems in a timely manner, ensure that product quality and service standards are maintained in all parts of the hotel, including exterior, maintenance and tidiness, cleanliness. Establish and maintain a preventive maintenance program to protect the property of the hotel. Make plans and propose repairs, upgrades of interior equipment in accordance with the prescribed hotel class. • Urging and inspecting security and protection, preventing and fighting fire and explosion, creating a friendly and safe environment for guests and staff; • Urging and inspecting food safety and hygiene, preventing silent food poisoning. Set up the organizational structure and salary plan in accordance with the business plan and submit to the Director for approval. • Establishing and maintaining an active human resource management function to ensure employees are motivated to work; be trained and developed; be paid timely salaries, benefits and comply with the provisions of labor law and local governments • Create a positive working environment for all employees. Advise all levels of employees through formal and informal meetings; discussions and feedback on job performance; • Working effectively with employees to solve cultural and working environment issues so that employees and guests have positive experiences; • Develop regulations on reward and punishment for employees to create an atmosphere of emulation, increase labor productivity and submit to the Director for approval; • Understand the skills of the staff in the hotel department, thereby developing a plan of training and retraining of professional and foreign languages to meet the requirements of customer service and staff planning. source for each department; • Working closely with the department heads to ensure the optimal number of personnel compared to the capacity and productivity of all parts of the hotel; • Take care of the spiritual and material life for hotel staff. • Develop and maintain relationships with authorities, authorities and local communities. Ensuring the handling of questions of the community and the media in the most effective way. Sensitive issues for the media, the community should contact the Communications Department for advice before answering; • Guide, inspect and take responsibility for the implementation of the rules and regulations approved by the competent authorities; • Organizing the inspection, coordinating inspection, preventing and combating corruption, wastefulness, negativity and other violations of labor laws and regulations; • Periodically report the business operations for Director (Weekly / Monthly / Quarterly / Year Reports) and irregular reports of incidents that occur out of control; • Organize regular and irregular briefings with the Heads of Departments to capture and manage the activities in a timely manner. • Other duties as assigned by the Director.