Front Office Supervisor tại Revel Casino & Resort

8/2012 → 9/2014 (2 năm 1 tháng)

Atlantic City, NJ

Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded Assist in providing staff with ongoing coaching, training and development Evaluate the job performance on each front office employee and manage hotel operations daily Ensure staffing procedures with critical strategies to minimize overtime percentage for budget purposes Interviewing new employees that fits company standards and needs Scheduling front line employees daily for business needs

Hotel Manager tại The Golden Nugget Casino & Resort

10/2014 → 1/2018 (3 năm 3 tháng)

Lake Charles, LA, USA

In charge of all Hotel Operations, with 5 Star/ 4 diamond standard responsibilities Responsible for employee performance (disciplining, coaching, counseling) Resolve guest problems quickly, efficiently and courteously Evaluate the job performance on each front office employee and manage hotel operations daily Assisting with punching rooms and setting up all three hotel towers with a total of 1100 hotel rooms within my years with the company. Part of opening team Assist housekeeping with turn over daily and manage room blocks for groups Responsible for guest satisfaction through online reviews Monitor labor expenses and budgets monthly. Scheduling staff based on business needs Hiring employees that meet our standards and requirements Training staff and allowing team to have growth opportunities for the future

Senior Manager of Quality Assurance tại The grand ho tram strip Casino & Resort

2/2018 → 4/2020 (2 năm 2 tháng)

Ba Ria, Ba Ria - Vung Tau, Vietnam

Enforce of quality assurance measures and testing standards to 5 Star standards Develop change in processes, practices and company policies guidelines Planning and ensuring all standard operating procedures are updated and improved for work efficiency Demonstrating visible and operational leadership throughout the property Assisting revenue management on promotions for casino business Ensure implementation of all hotel policies and house rules Assist in preparing monthly forecast for hotel budget Responsible for staff development and training programs Manage all of recreation activities and safety regulations

Forbes Travel Guide

1/2019

Top Resort in Vietnam on Forbes

Global Hotel Award 2019

1/2019

Top Resort Award in Vietnam

Kent Lee - Director of Resort

The Grand Ho Tram Strip

kent.lee@thegrandhotram.com - +84913087025

Micheal Kelly - CEO, Genreal Manager

The Grand Ho Tram Strip

michael.kelly@thegrandhotram.com - +84941000093

Eddie Yago - Senior Vice President of Resort Operations

The Grand Ho Tram Strip Casino & Resort

eyago@63gmail.com - +84913083884