Director of Operations tại Coco De Mer Imports Pty Ltd

4/2012 → 1/2017 (4 năm 9 tháng)

Victoria, Seychelles

Achievements o Start-up with RM300,000 in 2012 and net worth RM650,000 in 2017 o Started with supplying to 3 retailers and by end of 2014 supplying to 85 retailers, wholesalers and resorts around Seychelles including Berjaya Beau Vallon Bay Resort & Casino, Hilton Northolme, Four Seasons Resort, North Island Resort, Seychelles Trading Company. o Lead with the sales and marketing of the products. o Project Manager for 3 properties; Commercial Complex consisting dry storage, frozen storage, office spaces for rent and restaurant with drive thru concept with a total space of 3100 sqm. o Shareholder of a 1800sqm commercial building (completed Jan 2019)

Food & Beverage Operations Manager tại The H Resort Beau Vallon

3/2018 → 8/2019 (1 năm 5 tháng)

Beau Vallon, Seychelles

Achievements o 2 World Luxury Restaurant Award 2019 for Eden Secret Garden (Indigenous | Heritage Cuisine Indian Ocean Category) & Seyshima Japanese Outlet (Teppanyaki Style Cuisine | Global Winner). o 2018 & 2019 Certification of Excellence from Trip Advisor for 4 Outlets. o Closed 2018 with departmental profitability of 3.3% above the budget o Managed, controlled & reduced overall expenses by 3% against budget o Introduced beverage cost control (successfully reduced 1.5% for 2018 against budget) o Implemented a new system control on voiding and complimentary items offered to guests with proper authorization o Restructured the team members for better efficiency in all outlets (cross trained in all outlets to maximize output). o Introduced monthly meeting with Outlet Heads on P&L reporting, Guest Reviews surveys from online platforms and websites. o Implemented floating breakfast for villa guests. o Revised the food & beverage menu in all outlets by analysing past year sales to improve profitability. o Implemented segregation of waste project in the department and zero plastic usage in the operations.

Group Director, Food & Beverage tại Silverland Hospitality Group

9/2019 → 11/2019 (2 tháng)

Ho Chi Minh City, Vietnam

Achievements o Successfully reduced food cost by 1.5% and beverage cost by 2% within 2 months of cost management procedures. o Led the initiative in launching new concept for the 5-star property. o Diversified revenue methods and maximised opportunities through impactful digital marketing strategies to promote and create awareness of the outlets. o Forecasted and strategized the division to accomplish revenue targets for Q4 2019 and for Q1 2020. o Implemented a higher level of Food Safety & Hygiene with introduction of FSMS Manual.

World Luxury Restaurant Award

6/2019

2 awards for 2 specialized restaurants under my leadership in Seychelles

Grant Middleton - General Manager

Ex- Ala Carte Danang Hotel

grantmiddleton69@hotmail.com - +84 91 525 0577

Michael Monks - General Manager

Sunway Putra Hotel Kuala Lumpur

michaelm@sunwayhotels.com - +6012 621 8104