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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Trên 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Ý (Giỏi), Tiếng Anh (Giỏi), Tây Ban Nha (Giỏi)
1.000 - 4.999
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Hotel Catering school, Catania, Italy
Cao đẳng
2011 → 2012
Hotel Catering School, Giarre, Italy
HOTEL & CATERING - Trung học
1987 → 1989
Kĩ năng
| Training and Development | |
| Cost and revenue management | |
| Team organization: planning, scheduling and management | |
| Management | |
| Guest handling: issue resolution process and communication | |
| Bar: product knowledge, outlets organization and beverage trends | |
| Galley: knowledge of galley stations functioning and structure, operational hours and production times | |
| Restaurant: floor management, rank assignments and duties | |
| MS Office package (Word, Excel, Power point) | |
| F&B Knowledge |
Kinh nghiệm làm việc
Waiter tại Club DELLA STAMPA, Catania, Italy
5/1987 → 12/1990 (3 năm 7 tháng)
Catania, Italy
Providing excellent service to guests in restaurant
Bartender tại THE RITZ hotel, London
1/1991 → 1/1992 (1 năm )
London, UK
Providing excellent service to guests at the Ritz cocktail bar
Restaurant & Bar Manager tại CENTRAL PALACE hotel, Catania, Italy
1/1992 → 4/1995 (3 năm 3 tháng)
Catania, Province of Catania, Italy
Managing F&B operations, cost & revenue at all aspects
Bar Manager tại YOLLY Hotel ATLANTA, Brussels, Belgium
5/1995 → 12/1996 (1 năm 7 tháng)
Brussels, Belgium
- Managing Bars operations, cost & revenue - Working in two hotels of same company, managing two teams , total 12 people
Bar Manager tại PIGALLE disco, Catania, Italy
1/1996 → 12/1998 (2 năm 10 tháng)
Catania, Italy
Managing Bars operations, cost & revenue
Deputy Bar Manager tại THE RITZ hotel, London
1/1999 → 12/2001 (2 năm 10 tháng)
London, UK
- Assisting Bar Manager in bar operations,bar cost & revenue - Setting the rota system for the personnels, giving training & instruction to personnels.
Assistant F&B Director tại THISTLE hotel, London
1/2002 → 12/2004 (2 năm 10 tháng)
London, UK
- Managing all operations of F&B outlets in the hotel under any aspects. - Managing cost & revenue of all F & B Outlets. - Recruiting personnels from agencies & all overall controlling personnels.
Assistant Restaurant Manager tại La Figa restaurant, London
1/2005 → 4/2007 (2 năm 3 tháng)
London, United Kingdom
- Managing Restaurant operations, front house, back house, cost & revenue. - Scheduling & giving correct instruction to personnels to esure smooth operations.
F & B DIRECTOR tại Costa Croiceire S.p.A
5/2007 → / (19 năm )
Gènova, Italy
- Manages, organizes, directs and supervises all F&B outlets, both for Guests and Crew, by establishing and communicating goals and objectives as per Company standards and F&B SOP’s Manuals to all colleagues and subordinates, in order to guarantee satisfaction scores - Leads the onboard F&B Management Team to plan, execute, supervise and maintain all F&B services, monitoring quality assurance and product consistency of all services lines, while providing direction for all day-to-day operations in accordance to Company’s SOP. - Ensures that all F&B equipment is working properly, having all F&B Departments submitting all required workorders in a timely manner, following up the completion of those reported technical issues, in order to ensure the continuity of all guest and Crew services - Regularly supervise the activities of Assistant Food &Beverage Director related to the Galley cleaning management, correct use, maintenance of equipment’s in the Galley and garbage management process, ensuring that the Galley Operations Supervisor and his team properly follow it. - Supervises and resolves operational matters in both Guest and Crew areas, taking responsibility and accountability when required by the Hotel Director, in order to provide best possible customer service for both internal and external Guests. - Advocates sound financial and business decision making, utilizing interpersonal and communication skills in order to deliver presentations in front of groups to share information efficiently and effectively, lead,influence, and encourage. - Completes full operational walkthroughs during meal times, repeated cyclically during opening times in all F&B venues, in order to ensure all outlets are well managed and supervised as per Company standards and SOP’s manuals. - Completes objective Evaluation Forms for all F&B Department Heads, identifying strengths, weaknesses and development areas, with all pertinent supporting evidence, in order to suggest the action plan required for the given position to meet Company objectives. - Prepares, reads, understands and answers a variety ofbusiness reports and correspondence for all onboard or shore side recipients. - Trains, inspires and develop all assigned human resources in order to foster professional and personal growth in accordance with Company standards and training modules provided. - Facilitate a work environment that supports a successful safety culture. Is responsible for ensuring that his/her team implements and maintains an effective Hess management system. Enforce and promote Safety procedures in the team/Department under responsibility.



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