Sales Executive and Global Database Loading Officer tại Insider Journeys (formerly under Travel Indochina name)

6/2018 → 3/2020 (1 năm 8 tháng)

Ho Chi Minh City

As a Sales Executive:  Be in charge of servicing oversea travel agents primarily in Australia market.  Prepare quotations, consultancy and submit proposals/ confirmation to the clients as required in a timely manner.  Maintain good relationship with agents by providing best support and latest product updates.  Coordinate with Operation Department to handle all requested travel services (include: hotel, transfer, tour guide, air tickets and other related services) and last minute amendments on the ground quickly and efficiently.  Work closely with Sales Department in Laos and Cambodia on all requested travel services for journeys including Vietnam, Laos and Cambodia.  Work closely with Product Department to find and get contracts with new suppliers base on client’s need/ feedbacks.  Maintain good relationship with suppliers to quickly get product information as special requests from clients.  Coordinate with Account team to send required invoices to Agents and follow up payments.  Support Team Leader to instruct new team member. As a Global Database Officer:  Ensure that all database systems are promptly and accurately updated.  Assist Database Loading Team Leader with ad hoc projects as required.  Assist in replying all queries from other departments regarding products database.  Handle extra duties such as updating allotment and urgent tasks to support team to complete urgent updates.  Support Team Leader to instruct new team member.  Notify Team Leader about errors while actioning with systems.  Learn more about our products through supplier’s presentations.  Discuss and contribute effective ways to work with systems through team meetings.  Assist other team members with any problems that may arise and address any development needs as a result.  Discuss with Product Teams in Laos, Cambodia, Australia and Vietnam to ensure accurate product information is supplied in a timely and logical manner.