Banquet Part Time Waiter tại The Royal Casuarina Hotel, Ipoh

1/1987 → 1/1989 (2 năm )

Malaysia

Restaurant Waiter tại The Royal Casuarina Hotel, Ipoh

1/1989 → 1/1990 (1 năm )

Malaysia

Restaurant Waiter tại The Pan Pacific Resort, Pangkor

1/1990 → 12/1990 (10 tháng)

Malaysia

F & B Waiter tại The Park Royal Hotel, Penang

1/1991 → 12/1991 (10 tháng)

Malaysia

Restaurant Captain tại Sheraton Langkawi Resort, Kedah

10/1991 → 6/1993 (1 năm 8 tháng)

Malaysia

Reported to Restaurant Manager. Assigned in All Day Dining Restaurant with capacity of 160 pax and Seafood Restaurant (Captain’s Grill) of 80 pax capacity.

Assistant Manager (Banquet) tại Sheraton Langkawi Resort, Kedah

6/1993 → 10/1993 (3 tháng)

Malaysia

Reported to F & B Director. Acting as Banquet Manager. Handling a Banquet Ballroom with capacity of 500 pax sit down dinner.

Restaurant Manager tại Sheraton Langkawi Resort, Kedah

11/1993 → 1/1995 (1 năm 2 tháng)

Malaysia

Reported to F & B Director. Handling an Asian Restaurant with capacity of 120 pax.

Banquet Manager tại Sheraton Utama Hotel, Brunei

1/1995 → 6/1996 (1 năm 5 tháng)

Brunei

Reported to Restaurants Manager. Handling Banquet Sales, service and catering functions at The International Convention Centre Brunei (ICC) with a Capacity of more than 2000 pax.

Banquet Manager tại Sheraton Utama Hotel, Brunei

7/1995 → 12/1995 (5 tháng)

Brunei

Reported to General Manager and function as a Department Head. Managed 3 outlets, in room dining and 2 Banquet function room up to 300 person sit down dinner. Official caterer for Internal Convention Centre with a capacity of 2000 person sit down dinner with 20 meeting rooms.

Outlets Manager tại Sheraton Utama Hotel, Brunei

7/1995 → 12/1995 (5 tháng)

Malaysia

Reported to General Manager and function as a Department Head. Managed 3 outlets, in room dining and 2 Banquet function room up to 300 person sit down dinner. Official caterer for Internal Convention Centre with a capacity of 2000 person sit down dinner with 20 meeting rooms

I.B.U Manager, Food & Beverage tại Sheraton Labuan Hotel, Labuan FT.

1/1996 → 9/1997 (1 năm 8 tháng)

Malaysia

Reported to General Manager and function as an Independent Business Unit Manager for a Brasserie restaurants, 3 bar outlets and in room dining.

Food and Beverage Manager tại Allson Klana Resort, Seremban

6/1998 → 8/2001 (3 năm 2 tháng)

Malaysia

Reported to General Manager and function as a Department Head and Acting General Manager in the absent of the GM. Managed 3 restaurants, 3 bar outlets, in room dining and Banquet Ballroom up to 1000 person sit down dinner with 5 meeting rooms. Responsibilities & Achievements: ~ Budgeted revenue on average of RM1.2 million a month ~ Managed a total of 160 F&B employees. ~ Maintain food cost at 36% & beverage cost at 26% ~ To achieve budgeted GOP percentage ~ Preparing F&B yearly promotion plan and execute to all outlet managers. ~ Enhance business through customer loyalty program ~ To achieve “Guest Satisfaction” target of 9.0 (out of 10) ~ Coordinate internal & external training to outlet managers, chefs & stewards with a minimum of 1 hour training per department per week

Food and Beverage Manager tại Concorde Hotel Kuala Lumpur

9/2001 → 12/2003 (2 năm 2 tháng)

Malaysia

Reported to General Manager and function as a Department Head. Managed 3 restaurants, 2 bar outlets, in room dining and Banquet Ballroom up to 800 person sit down dinner with 16 meeting rooms. Also as a main caterer for Sultan of Selangor & Sultan of Perak functions at their palace with a capacity range from 1000 pax to more than 2000 pax. Responsibilities & Achievements: ~ Budgeted revenue on average of RM2 million a month ~ Managed a total of 210 F&B employees. ~ Maintain food cost at 35% & beverage cost at 23% ~ To achieve budgeted GOP percentage ~ Preparing F&B yearly promotion plan and execute to all outlet managers. ~ Enhance business through customer loyalty program ~ To achieve “Guest Satisfaction” target of 9.0 (out of 10) ~ Coordinate internal & external training to outlet managers, chefs & stewards with a minimum of 1 hour training per department per week

Director of Food & Beverage tại Sheraton Langkawi Beach Resort

8/2006 → 7/2007 (10 tháng)

Malaysia

Reported to General Manager and as EXCOM level. Managed 3 restaurants, 3 bar outlets, in room dining and Banquet Ballroom up to 500 person sit down dinner with 2 meeting rooms. Responsibilities & Achievements: * People Winning Through Collaboration ~ Execute “Building World Class Brand” service culture ~ Minimum of 3 six sigma project per year ~ To achieve Associates Service Index target of 4.5 (out of 5) * Operations Excellence with Inspirational Service ~ Maintain brand standard best practise ~ Maintain food cost at 32% & beverage cost at 19% ~ To achieve budgeted GOP percentage * Grow Smart, Grow Fast, Grow Together ~ Preparing F&B business plan and execute to all outlet managers, chefs and Chief Steward. ~ Identify internal candidate to be groom from outlet manager level to Asst. Food & Beverage position * Cultivate Customer. Care More ~ Enhance business through customer loyalty program ~ To achieve “Guest Service Index” target of 8.20 (out of 10) * World Class Brands Powered by Innovation ~ Follow Global Brand Standard ~ Set target to outlet managers, chefs & stewards with a minimum of 13 hours training per quarter • Manage a total of 163 employees (75 F&B service, 65 kitchen & 23 steward) with a total revenue of RM14 million per annum.

Director of Food & Beverage tại Sofitel Vinpearl Resort & Spa Vietnam

8/2007 → 7/2008 (10 tháng)

Malaysia

Reported to the General Manager & in the board of directors level. Resort is with 500 rooms with 5 restaurants, 5 bars, 2 room service and Banquet Ballroom with a capacity of 1,000 person. Responsibilities & Achievements: ~ Re design each outlet concept ~ Re do the budget manning for kitchen & service base on the above concept. ~ Upgrade the F&B equipment standard level with new implementation and latest product in the market. ~ Develop new Standard Operating Procedure for F&B ~ Develop training program for outlet managers, chefs & Chief Steward ~ Implement HACCP to kitchen operation. ~ Applying ISO 22,000 for F&B ~ Set budget and objective for F&B ~ Upgrade F&B system & innovative way of doing things in the department ~ Develop a business plan for F&B Sales ~ Implement a new F&B promotions through out all outlets ~ Give suggestion to owner on overall hotel operations related to other department. ~ Increase productivity by downsizing the staff strength of 23% from 355 total staff to a total of 273 employees (138 F&B service, 105 kitchen & 30 steward).

General Manager tại Ri-Yaz Heritage Resort & Spa, Terengganu

8/2008 → 7/2009 (10 tháng)

Malaysia

Reported to Managing Director in head office at Cyberview Lodge. Managed the only 5 star boutique resort in Kuala Terengganu with a total of 97 rooms inclusive 13 Royal Suites, 3 F&B outlets, Room Service, Banquet Ballroom up to 800 person sit down dinner, an Exhibition Hall and also a Marina Club as the yearly venue used for the Monsoon Cup international event.

General Manager tại Sutra Beach Resort & Spa, Terengganu

8/2009 → 7/2011 (1 năm 10 tháng)

Malaysia

Reported to Director in Concorde Hotel Kuala Lumpur. Managed 120 rooms beach resort with 4 Suites, 2 F&B outlets, room service and banquet rooms.

Hotel Consultant (Freelance) tại Shada Suite Hotel & Residence, Jeddah

1/2010 → 1/2011 (1 năm )

Malaysia

Boutique Luxury Apartment concept. Working with the owner to set up policies & procedures, report on suggestions for improvement with a proper hotel system. Working on the 2nd hotel project with proper planning, ideas and suggestions

Hotel Consultant (Freelance) tại Yayasan Pembangunan Usahawan 3 star Hotel – T-Hotel Gong Badak, Kuala Terengganu.

1/2010 → 1/2011 (1 năm )

Malaysia

Assisting YPU with ideas and suggestion on the hotel lay-out, concept and overall hotel plan according to the state approve budget.

General Manager tại Vinpearl Luxury Nha Trang, Vietnam

8/2011 → 7/2012 (10 tháng)

Viet Nam

6 star luxury resort with 84 Villas including private pool in each villa. Reporting to Group General Manager and a part from 84 Villas, the resort operates with all day dining restaurant, Vietnamese Fine Dining, Lobby Bar & Pool Bar

General Manager tại Holiday Villa Beach Resort & Spa Cherating Eastern Pavilion Boutique Resort & Spa Cherating

9/2012 → 4/2013 (7 tháng)

Malaysia

4 star resort with 134 rooms situated on the charming beach of Cherating at the East Coast of Peninsula Malaysia, the Eastern Pavilion Boutique Resort & Spa Cherating is a first class boutique resort presented by its next-door sister resort, the Holiday Villa Beach Resort & Spa Cherating. This quaint resort boasts of 12 distinctive Malaysian villas that combine rustic and traditional Malay architecture with private pool in each villa.

General Manager tại TH Hotel & Convention Centre Terengganu (Under Holiday Villa Management)

4/2013 → 3/2014 (10 tháng)

Malaysia

Tabung Haji latest 4 star hotel with Syariah compliance consist of 182 rooms (Superior, Deluxe & Suites). Convention Centre with 3,000 theater style sitting, 1,500 Banquet service in the Ballroom. Also with 4 conference rooms and 9 meeting rooms. Reason of leaving - Opportunity to come back to hometown Ipoh.

General Manager tại Casuarina@Meru Hotel, Ipoh

4/2014 → 10/2015 (1 năm 5 tháng)

malaysia

A government own 4 star business hotel with 146 rooms and suites. Reporting to Executive Director, and beside the accommodation, the hotel operates the Amanjaya Convention Centre the biggest convention centre in Perak with 3,000 theatre style sitting, coffee house, Patisserie and Executive Club.

General Manager tại Sunway Lost World of Theme Park, Hotel & Spa, Ipoh

10/2015 → 12/2016 (1 năm 2 tháng)

malaysia

Ranking South East Asia top 10 best theme park and 3rd in Malaysia after Sunway Lagoon & Legoland for 2015 and Perak highest tourism destination with 900,000+ visitors for 2015. Lost World Hotel consist 174 rooms with 3 star set up but being the highest average room rate in Ipoh with RM238 for 2015 and till now still the market leaders for Ipoh hotels.

General Manager tại LAlya Ninh Van Bay

7/2017 → Hiện tại

nha trang

Situated along charming and romantic Ninh Van Bay, L’Alya is natural, pristine and surrounded by picturesque sceneries. At the place where time is forgotten, guest will be pampered in the openness of tranquil woods, blue natural sea and spectacular settings under the sunset. Captivated by fine cuisines, the naivety of local people and top notched services. Extremely private space makes guest feel the serenity and peace of mind. Nature favorably gives Nha Trang a variety of charming sceneries including sapphire blue sea, endless golden sand, peaceful islands with lapping waves and bustling fishing villages. Nha Trang was once designated as one of the most beautiful beaches in the world by Lonely Planet magazine and one of the top 10 new Asian destinations by Tripadvisor.

CONASI AWARD 2019

4/2019

Being awarded “CONASI AWARD 2019” by management company - Conasi group

Employee of the year 2018

2/2019

Being awarded “Employee of the year 2018” by management Conasi Group

Appreciation by Istana Iskandariah Kuala Kangsar Perak

2/2015

Appreciation by Istana Iskandariah Kuala Kangsar Perak for contribution and commitment towards the Sultan of Perak coronation in 2015.

Appreciation by Concorde Hotel Shah Alam

9/2003

Appreciation by Concorde Hotel Shah Alam for team support from Concorde Hotel KL in conjunction with Sultan of Selangor Royal Banquet Function of MAJLIS PENGURNIAN DARJAH (DK) to former Malaysian PM Tun Mahathir before his retirement on September 2003 at Istana Alam Shah Klang

Appreciation by HRH Sultan of Selangor

3/2003

Appreciation by HRH Sultan of Selangor in conjunction with his 2000 pax Royal Banquet Dinner (KEMAHKOTAAN) on March 2003 at Istana Alam Shah Klang.

Appreciation by HRH Sultan of Selangor

12/2002

Appreciation by HRH Sultan of Selangor in conjunction with his birthday party on December 2002 at Istana Selangor KL.

Perfect Attendance

2/2000

Perfect Attendance by Allson Klana Resort Seremban in 2000

5 years service award

10/1997

Being awarded “5 years service award” by ITT Sheraton in 1997.

Manager of the Quarter

8/1997

Being awarded “Manager of the Quarter” by Sheraton Labuan Hotel in 1997

Manager of the Quarter

2/1995

Being awarded “Manager of the Quarter” by Sheraton Utama Brunei in 1995

Employee of the Month

6/1992

Being awarded “Employee of the Month” by Sheraton Langkawi Resort in 1992.

Quynh Tran - HRM

Vinpeal Resort Nha Trang

ashleyquynh@gmail.com

Antoine SIROT - Chief Executive Officer

PHD Management

antoine.sirot@phdmgt.com