Manager tại Hanoi Buffalo Hostel

1/2019 → 2/2020 (1 năm 1 tháng)

Hanoi

Position: Setup member and Hostel manager Key responsibilities: Responsible for the smooth running of hotel operation and solving problems quickly and efficiently. Be aware of everything that is happening at the hostel, guide and support all staff in implementing excellent service and assistance to customers at all times. Take responsibility for overseeing guest's satisfaction, staff's performance and ensuring to deliver the highest level of customer service on a daily basis. Accomplish customer service human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Maintain a professional working relationship with colleagues. Determine customer service requirements by maintaining contact with customers and conducting surveys. Handle major incidents that cannot be resolved by staff. Salary: 18 million dong Reason of leaving: personal issue

Cusstomer service, Manager tại Hanoi Babylon Garden Hostel

5/2018 → 1/2019 (8 tháng)

Hanoi

Position: Customer service, then promoted to Hostel manager Key responsibilities: Responsible for the smooth running of hotel operation and solving problems quickly and efficiently. Be aware of everything that is happening at the hostel, guide and support all staff in implementing excellent service and assistance to customers at all times. Take responsibility for overseeing guest's satisfaction, staff's performance and ensuring to deliver the highest level of customer service on a daily basis. Accomplish customer service human resource objectives by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees. Maintain a professional working relationship with colleagues. Determine customer service requirements by maintaining contact with customers and conducting surveys. Handle major incidents that cannot be resolved by staff. Salary: 18 million dong Reason of leaving: Setting up a new property

Teacher Manager tại Topica Native

4/2017 → 5/2018 (1 năm )

Hanoi

Position: Teacher Manager Key responsibilities: Welcome new teachers to the system. Explain contract terms and working conditions to teachers. Inform and clarify new policies and regulations. Support English teachers and answer all questions via email, skype, and telephone. Co-work with other departments in the company about teachers’ training course, working schedule, salary, evaluation, teaching materials, and students’ feedback. Support the company in organizing events and seminars for English teachers. Maintain cooperation between Topica and teachers or terminate contracts with teachers case by case. Salary:12 million dong Reason of leaving: Enhance customer service skills

Bùi Duy Thương - Hostel Manager

Catba Buffalo Hostel

Tonymanagerhanoimikes@gmail.com - 0932322056