Front Office Manager tại 4* FIVITEL DANANG HOTEL, 388, TRAN HUNG DAO STR., DA NANG CITY, VIETNAM

5/2019 → Hiện tại

Đà Nẵng

Ensuring the front desk is tidy and has all the necessary stationery and materials (e.g. pens, forms and informative leaflets) Operating, training, supervising and supporting FO team, including receptionists, security guards, call center agents, guest relation. Schedule shifts Ensuring timely and accurate customer service Handling complaints and specific customer requests Troubleshoot emergencies Monitoring revenue, room occupancy, room assignments, and ordering office supplies Ensuring proper email distribution Preparing and monitoring FO budget Keep updated records of office expenses and costs Ensuring company policies and security requirements are met. Room Division Manage the hotel's Facebook fanpage and build advertising content. Join the training board of the FVG group and directly train management skills at accommodation units.

Receptionist, Guest Relation, Front Office Supervisor tại KING’S FINGER HOTEL, 171, NGUYEN VAN THOAI STR., DANANG CITY, VIETNAM

7/2017 → 4/2019 (1 năm 9 tháng)

Đà Nẵng

Supervised cashiering activities during the shift Assist with guest complaints, take care and support FO team to resolve problems when guest raise. Ensuring FO staff can do smooth check in and check out, and support guests in handling their requests. Working with Front Office Manager on manpower planning and management needs. Be responsible for keeping our property safe and secure, and participate in any hotel activities related to Fire Life Safety. Conduct shift briefings to ensure hotel activities and operational requirements are known. Supervised front office operations during the assigned shift. Perform other duties which may be assigned by the management from time to time. Set targets for Upselling, Member Enrollment, TripAdvisor Assisting GM with accommodation, revenue, room occupancy and personnel recruitment issues.

Học Bổng

11/2016

Học bổng dành cho sinh viên giỏi.

Nguyễn Thị Hải - Giam Đốc điều hành Khách sạn King's Finger Đà Nẵng

khách sạn King's Finger

nguyenthihai@gmail.com