Sales Manager/ Sales Executive (Hoi An Brand) tại Vespa Adventures

8/2017 → 12/2018 (1 năm 3 tháng)

Hoi An

- Managing sales plan of VA including developing, implementing, monitoring and reports - Working directly with hotels and tour desks for sales of tour and boost sales and revenue - Acting as a team leader of the direct sale team including all sale agents of other companies and partners (sale agents, concierge, receptionists at hotel etc.) - Represent and sell the Company's products / services at VVA front desk with the following responsibilities - Promote the tours with Cafe guests - Up sell tour guests for another tour, eg. people going on day tour, show them videos of the night tour and vice versa. Also promote tours in other destinations. - Look for daily specials for tours the Company wishes to push that day. - Get flyers and special offers to guests/agents/hotels in Hoi An and Da Nang. - Meet tour guests when they come to Cafe Zoom before or after tours. - Inform Branch Manager of all problem concerning Company customers within the sales territory. - Contribute ideas for VA further development (if there is) - Accurately represent and state Company products and policies to all potential and present customers. - Master all VA's products and policies (rates, commission, discount...) and train the direct sales team of the products and policies. - Assist in sales activities via phone direct sale and VVA tour desk. - Working closely with the Branch Manager and COO to develop and manage sales and marketing campaigns to increase sales and revenues. - Attend industry events in the area - Work with hotels in Hoi An and Da Nang

Specialist of Research and Development Division tại Hue Department of Tourism

12/2017 → 2/2019 (1 năm 2 tháng)

Hue

- Work with local Departments and Localities and enterprises regards to tourism orientation. - Make plans to promote as well as advertise local tourism. - Support on the event organization stage. - Supporting film crews in developing reportages, photos as well as short films promoting Hue tourism and other media as well as fan pages. Achievements: - Organize 2 special events on Mid Autumn Festival and Dragon Dance Festival successfully. - Successfully organizing professional training courses on community tourism in localities in the province - Successfully organizing the spiritual tourism survey as well as the workshop to publish product ideas for spiritual tourism.

Travel Consultant tại Trails Of Indochina

2/2019 → 4/2020 (1 năm 2 tháng)

Ho Chi Minh

1. Sales and Customer Service OCT 2011 - JUNE 2016 MAY 2019 - PRESENT - Gather information to fully understand agent requests and present options to meet their needs. - Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products. - Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion. - Liaison with Product and Reservations departments to ensure feasibility of options. - Prepare proposals and quotes for retail agents or direct clients up to 80% of each day. - Negotiate fees and changes with agents (where necessary) to gain agreement. - Send final confirmation and any travel documents or vouchers to agents. - Report any errors regarding information onTourplan to Supervisor. - Co-ordinate with Product Department to update content and tariffs. - Send individual booking invoices to agents or direct clients when bookings are confirmed. - Work with operations or reservations to help solve problems for clients on the ground when required. - Maintain relationships with retail travel agents by ensuring personal service is optimized. 2. Continuous Improvement - Attend regular training courses to keep up to date with both product and procedure. - Keep others informed by sharing information. - Inform product department of any product feedback.

Neil Fraser - Brand Manager

Vespa Adventures

neilfraser24@gmail.com - 0789473124