Restaurant Supervisor tại InterContinental Hotels Group

6/2010 → 5/2014 (3 năm 10 tháng)

Doha, Qatar

• Consistently increased “Heartbeat Reports” (Guest Feedback) scores 9 %( from 82 to 91) in Speed of service, Accuracy of service in Room dining & Timeliness. • Achieved highest scores in employee engagement survey 2013 compared to all other outlets, s cored 90.9 %ahead of target and ahead of last survey scores. • Key driver in mini bar on reducing the discrepancy vs . 2012 and increasing the sale of 16% vs. 2013. • Monitored and controlled Breakages by 32% vs. 2012 in overall F&B outlets.

Assistant Restaurant and Bar Manager tại Bin Majid Hotels and Resorts

7/2014 → 6/2015 (11 tháng)

Ras Al Khaiah, United Arab Emirates

• Restored profitability and guest satisfaction to Mangrove hotel by Bin Majid Hotels & Resorts all day dining restaurant as restaurant manager, propelling a margin swing in 5 months. • Recruited and hired excellent restaurant staff based on attitude and aptitude resulting in employee churn rate of 5% over two years period. • Elevated gross sales of mini bar by 20 in first three months and by 15 % or more every month thereafter. • Meets restaurant and bar's financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions. • Plans menus by consulting with chefs, estimating food costs and profits, and adjusting menus. • Controlling costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation. • Maximizing bar profitability by ensuring portion control and monitoring accuracy of charges. • Publicizing the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; and encouraging local businesses to hold social events at the restaurant.

Airport Lounges Food & Beverage In-Charge tại Qatar Airways

6/2015 → 3/2018 (2 năm 8 tháng)

Doha, Qatar

• Achieving lounges operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems. • Supervising Food and Beverage operation of world renowned Al Mourjan and Al Safwa lounges with a customer flow of 1500 to 2000 per shift ensuring highest level of customer service. •Designed in-depth training for staff in food and beverage service and customer facing roles which resulted in achieving 95% in internal audits. • Purchased adequate quantities of glassware's to avoid overstock, implemented and controlled breakage by 15%. • Handling a team of 40 to 60 colleagues per shift in food and beverage operation, responsible to resolve customer complains, F&B service, management communication, briefings and de-briefings. • Maintaining a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.

Airport Lounges Officer tại Qatar Airways

3/2018 → 6/2020 (2 năm 3 tháng)

Doha

•Directing day-to-day operations with customer flow of around 7000 to 9000 in Qatar Airways Airport Lounges, event management, staff training and coaching, and customer service. • Overseeing entire operation of 13 premium lounges at Hamad International Airport Doha, Qatar including food and beverage, house keeping, front office and culinary operation. • Performing a range of management functions such as inventory management, food/menu planning, nutritional guidance, quality assurance, food storage, and regulatory compliance. • Negotiated with suppliers to reduce cost and consistently achieved 15% department profitability with regards to food and beverages. • Achieved 15% improvement in Lounges guest satisfaction through hands on training and internal audits. • Handled and monitored all operation of Culinary, House Keeping, Front Office and Food &Beverage service on daily basis with 80 to 100 staff on shift. • Reduced alcoholic beverage cost by 20% compared to financial year 2017 and 2018.

Avari Zerxes - Airport Lounges Manager

Qatar Airways

azerxes@qatarairways.com.qa - +97466329074