Account Executive tại RI Events

12/2017 → 12/2018 (1 năm )

Hồ Chí Minh City

o Worked closely with clients to plan, conceptualize, budget and deliver quality events. o Bridged the gap between clients, suppliers and the company. o Achievements: - Year End Party 2017 and Conference on Business Operations in 2017 & the business plan in 2018, PVTrans OFS, Vung Tau city. - Customer Appreciation Event 2017, Ipix, HCMC. - Annual Performance Awards Ceremony 2017, Shinhan bank, HCMC. - The Family Day 2018, An Gia Investment, HCMC. - Product Launching Event, Kymco, HCM. - Diamond Award Event, VP bank, HCM. - Grand Opening Event, Gia Hoa, Phan Thiet city.

Guest Service Supervisor tại InterContinental Phu Quoc Long Beach Resort

10/2019 → 3/2020 (4 tháng)

Phu Quoc

o Took lead on GSAs to resolve problems as guest complaint arises, and escalate as needed to the Manager on duty. o Monitored and improved guest satisfaction scores by 5%. o Responded to guest requests in a timely manner 100% of the time with proper etiquette over the phone and PMS system. o Coordinated with various teams including Housekeeping, Finance and Upper Management to meet and exceed IHG's high standards.

Retail Supervisor tại InterContinental Phu Quoc Long Beach Resort

12/2018 → 10/2019 (10 tháng)

Phu Quoc

o Directly managed 5 staff in the Retail shop and trained 2 new employees per IHG's standards. o Helped create the department’s annual budget and the setting of departmental goals. o Worked closely with suppliers on consignment items and contracting for efficient inventory management based on demand forecast.

Second Prize in the 2015 Young Scientists Competition

6/2016

The thesis on “Consumer Behavior in Buying Vietnamese Fruit in Ho Chi Minh city".

Second Prize in the 2016 Young Scientists Competition

6/2016

The thesis on “Factors Influencing Tourists' revisit to Mui Ne – Hon Rom, Binh Thuan.”

Ms. Alfani Leonaris - Front Office Manager

InterContinental Phu Quoc Long Beach Resort

Alfani.Leonaris@ihg.com - +8491 929 0712