Guest Service Agent tại The Reverie Saigon

3/2022 → Hiện tại

Ho Chi Minh

- Knowledgeable of Forbes + American Express Fine Hotel & Resort standards. - Good at upselling - Familiar with business & luxury hotel. - Acquiring online cerfiticates from Forbes training courses. - Check in & check out with Forbes luxury standards.

Receptionist Captain tại Liberty Central Saigon Citypoint

4/2021 → 3/2022 (10 tháng)

Ho Chi Minh

- Organizing training. - Supervising daily tasks and make sure to run the shift smoothly. - Being in charge of issuing VAT and Corp/ HRS commissions. - Reporting daily revenue and cut off shift - night duty. - Ensuring tasks of receptionist are follow up and making sure outstanding services are provided at all time. - Handling guest's complaint, issues, problems to maintain customer satisfaction. - Co - ordinating with Housekeeping to make sure there is VCI for hotel operation.

Receptionist tại Liberty Central Saigon Citypoint

10/2019 → 4/2021 (1 năm 6 tháng)

Hồ Chí Minh

- Receiving guest's feedback. - Serving more than 100+ customers per day. - Receiving more than 40+ calls daily with multi - tasking at the same time. - Delivering high quality service to guests. - Being promoted from trainee to probation after 1 month. - Checking in and checking out procedure.

Awards and Honors

4/2016

_ Award of excellence in district 4, Ho Chi Minh, Vietnam _ Excellent performance as a member of Sound and Lightning Team of Vietnamese week 2017 _ Grand Prize of superb teamwork in intercultural communication with problem solving skills _ Grand Prize of presentation and superb teamwork in multicultural group at the Present Competition in "First-Year Student Workshop II" _ 1st place in Chinese Chess of District 4 Participant of Red Cross Organization

Scholarship

4/2016

_ 50% scholarship tuition deduction. _ Recipient of JASSO Scholarship for excellent academic achievements - 500$ each month