Room Division Intern tại Westin Austin at the Domain

2/2018 → 2/2019 (1 năm )

Austin, Texas, USA

Inspected guest rooms following Starwood/Marriott’s standards and maintained effective communications with other departments regarding room status and special requests. Handled check-ins/check-outs while maintaining a professional brand image, answered guests with billing questions, frequently being mentioned in guest surveys and social media platforms (Guests survey, Tripsadvisor, Expedia) Increase Guest service satisfaction and Property checkin score up 9.8/10 in the region Monitored guests’ calls to assist with room service orders, requests and concerns, and offered up-sells when appropriate Performed Night Audit duties, prepared reports for the Management team, handled issues throughout the night in the absence of onsite managers, and ensured clear communications or notices for the next shift change