General Manager tại Hotel Alber II

10/2009 → 8/2014 (4 năm 10 tháng)

Ostend (Belgium)

General Manager Hotel Albert 2, Belgium 104 Rooms, 1 restaurant/bar, 42 employees, 66% Occ year over, ADR 32 Euro, approx. 904000 Eur / year • Reorganizing the hotel structure for staff • Rebranding the hotel • Running the hotel for FO, HK and FB • Achieving budget and targets set by the owners • Accounting and HR was co-operated with owners and UCM • Upgrading hotel from 2 to 3 star • Installing POS Maître D and PMS • Optimizing staff and improved the service • Budget in 2011 first 2 Q was achieved

Front Office Manager tại Accor Benelux

8/2011 → 12/2014 (3 năm 3 tháng)

Ghent

Front Office Manager Novotel Ghent Belgium, Belgium 117 rooms, 1 restaurant, 1 bar. 47 FTE • Ongoing National Talent Program • Running FO operations – Reservations • Relay IT • Championing the audit in admin and product • Championing LCAH and AFGB • Startup of Planet21 and ISO 14001 • Monitoring GSS – Olakala – Trust YOU • Assisting GM with the marketing plan and budget • Feel Welcome roll out • You roll out • Moncierge roll out • Roll out of Opera. (Transfer data from HOTIX to Opera)

Front Office Manager tại Accor APAC

1/2015 → 9/2017 (2 năm 8 tháng)

Manila

Front Office Manager Novotel Manila, Philippines AccorHotels Asia Pacific 401 Rooms, 1 restaurant, 2 bars, 1 permier lounge, 12 meeting rooms, 381 FTE • Set up P&P • Ordering FF&E, OS&E, Stationary • Part of the recruitment process • Set up of the IT department • Set up of HOTSOS and championing efficiency • Coordination set up of Opera iPMS • Championing PCI DSS • Driving LCAH and Accor+ • Running the FO division • Championing EvalPack • Closely monitoring and ensuring guest satisfaction • Close follow up of the LG to help them evolve and grow in their function • Ongoing National Talent Program

CLuster EAM tại Accor APAC

9/2017 → 9/2019 (2 năm )

Inle Lake

Cluster EAM Novotel Inle Lake Myat Min, Myanmar AccorHotels Asia Pacific 101 Rooms, 2 restaurants, 170 FTE • Managing operations • Championing the audit in admin and product (Member and BARE). • Championing LCAH and PCI DSS • Monitoring GSS – Trust YOU – VOG – iAuditor start up • Important contribution in the opening of Sofitel Inle Lake (A095) -> Cluster EAM • Re-launch of LCAH • Re-launch of MyResort

General Manager tại Accor APAC

11/2018 → 5/2020 (1 năm 5 tháng)

Yangon

General Manager ibis Styles Yangon Stadium, Myanmar AccorHotels Asia Pacific 108 Rooms, 1 restaurant, 2 bars, 6 meeting rooms. 78 employees, • Running the hotel • Keeping/reinforcing good relations with the owner • Improving the RPS • Areal Loyalty Champion GM for Myanmar • Areal Guest Experience Champion GM for Myanmar • Relay for PCI-DSS for Myanmar • Roll out of ALL program + training Accor Myanmar properties • Relaunch Roll out of AccorPlus for Myanmar (Areal) • Pioneer for HAOKE with QR code for paperless info sharing with Chinese guests. • Launch of the F&B concept StrEATsfood @ Rooftop • Preparation for ALLSafe

HAOKE

5/2019

Creation of the paperless sharing of information to ease the stay of Chinese in the hotel. The project lead to the label of compliant to be prioritised for C-trip to have bookings

Mr. Emmanuel MARION - Vice President Operations Midscale/Economy Brands Upper Southeast Asia and the Maldives

Accor APAC

emmanuel.marion@accor.com - +66 85 019 1071

Mr. Philippe BATTLE - Areal GM Accor Myanmar

Novotel Yangon Max

Philippe.battle@accor.com - +95 942 022 2198