Fusionista Shift Leader tại Fusion Resort Phu Quoc

12/2018 → Hiện tại

Kien Giang, Vietnam

- Daily supervised and assisted Front Office team to make sure the operation runs smoothly - Set, followed and motivated team to achieve the goal of Tripadvisor and satisfaction’s point - Created new SOPs for Fusionista team and trained the new members - Solved guest’s complaints and delegated the task to the team member - Coordinated with all of the departments to ensure that present standard services - Organised island’s tour and upselling the internal services - Planned and scheduled daily transportation