Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Lê Khắc Tiến
107 Lượt xem hồ sơ
Nam, 23/02/1988, 38 tuổi
Phòng 410, CT4A1 Tây nam bán đảo Linh Đàm, Hoàng Mai, TP.Hà Nội
Cập nhật: 21/12/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
Toàn Quốc
Tiếng Anh (Giỏi)
500 - 999
Quản lý, điều hành
Resort/ Khu Du lịch
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vietnam Commercial University
Business Management - Đại học
2006 → 2010
Kĩ năng
| Teamwork | |
| Giao tiếp | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc | |
| Quản lí thời gian |
Kinh nghiệm làm việc
Receptionist / Front office supervisor / Duty Manager tại Grand Plaza Hanoi Hotel
6/2013 → 5/2019 (5 năm 10 tháng)
Hà Nội
✔ Responsible for Front Office activities. ✔ On behalf of Front Office Manager and Hotel Manager to take care about room arrangement, payment and cooperate with Police Department to give a plan to protect VIP come to stay at Hotel. Some national events like as: APEC 2017, WEF ASEAN 2018, GMS 6 (2018 ), VESAK 2019. ✔ Keeping communication with tour operator of some Travel Agency on Taiwanese, Chinese and Korean market like as Sang Trong ( Luxury tour ), F5, Chau Long, Dai Viet, Phong A Dong, Hana tour, Au Lac Tour for room arrangement, payment and deal with any problem. For example: lack of room type, early check in, special requests of customers… ✔ Recruitment and training for new staffs as demand of Front Office team
+ Duty Manager + Department Trainer + Concierge Manager tại InterContinental Hanoi Landmark72
6/2019 → 11/2020 (1 năm 5 tháng)
Hà Nội
* Responsible for the Front Office Department training program. ✔ Conducts training and building the plan for Receptionist, Concierge team, Bell team, Guest Relation to make sure that the service meets expectations of the guests. ✔ Responsible for Brand Audit and QLA for 2020 at Front Office. * Responsible for Concierge team as Concierge Manager ✔ Arrange duty roster for concierge team. ✔ In charge to control limousine service. ✔ Take care guest’s request upon check in and check out. ✔ Coordinate with Travel Agency to provide tour information. ✔ Supervise all activities of concierge and bell team. * In charge for Front Office activities ✔ Efficient in using Opera system in check in and checkout process ✔ Arrange the car for pick up and drop off for customers. ✔ Providing information about tourist attraction in Hanoi for guest’s ✔ In charge for Hotel Safety on duty, Fire Drill, Evacuation in emergency situations. ✔ Supervise group bookings and coordinate with the Sale department and Travel Agent to organize the travelers group. ✔ Review daily arrival guests and arrange room block ✔ Liaise with room service and housekeeping to set up VIP amenity at the right time ✔ Communicate with concierge in delivering luggage and provide transportation for guests ✔ Maintain a high level of product and service knowledge to explain and sell services and facilities to guests. ✔ Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs ✔ Take care guests’ birthday ✔ Follow up and resolve guest’s trace ✔ Attend to guest’s complaints promptly, efficiently and report to the Front Office Manager for service recovery and follow up. ✔ To be familiar with the habits of regular and long term guests and anticipate their requirements ✔ Ensure front office team meet deadlines and quality standards and tasks and projects are completed as required ✔ Work effectively with customers and colleagues from different viewpoints, cultures and countries. ✔ Coordinate with policies to protect VIP and make sure security in the hotel ✔ Arrange duty roster schedule for all staff in Front Desk based on Hotel occupancy. * Cash float controller ✔ Supervise cashiering activities during shift including: ✔ Dealing with irregular payments ✔ Cash handling and banking procedure ✔ Make sure all transaction by credit card following instruction of the bank ✔ Carry out debtor control * Responsible for hotel activities at night time ✔ Welcome to guests check in and check out late, make sure all staffs following to hotel standards ✔ Night audit all transactions and posting on the system. ✔ Running the hotel systems ✔ Room assignment for the next day, make sure all requests of customer are arranged and transfer information to manager for the next day ✔ Preparing the reports for Hotel managers
Google
Facebook
Zalo
