Food and Beverage Executive tại Federal Hotels International - Prince hotel

1/1985 → 2/1987 (2 năm 1 tháng)

Kuala Lumpur

Pre-opening Setting of hotel’s food and beverage systems, manage, and direct the pre-opening bar standards, training of associates, manage the daily beverage operations, achieving beverage cost control, implement and manage promotional activities, and the seeing through the profitability of all six beverage outlets.

Resident Manager tại Malacca Village Resort

3/1987 → 1/1989 (1 năm 10 tháng)

Melaka, Malaysia

Primary responsibility was with Food and Beverage department as its Executive Committee - Food and Beverage, with secondary responsibility include the operational running of the hotel in the absence of the General Manager, Migrated to Australia

Maitre d, chief steward, Restaurant Manager tại Sheraton Ayers Rock

3/1989 → 6/1991 (2 năm 3 tháng)

Yulara, Australia

As Kunia Fine Dining Maître d’ Hotel, established the restaurant as one of the premier restaurant in Central Australia. Achieved service excellence through personalized and superior service delivery and awarded with industry’s recognition. Chief Steward. Manage all operational equipment and par level of the hotel’s Food & Beverage department. Primary job is to direct, manage, maintain and provide the highest level of cleanliness & hygienic, while ensuring the safety of associates. Achievements include establishing departmental excellence with associates being regularly awarded with monthly, hotel’s “Back of House” award recognition and elevating the division to the most recognized division in the hotel for ASI and professional excellence. Plan and administer the change of lounge concept and proposing of concept statement to the Mulgara bar with overall budgeting and service delivery. Manage administrative and operational responsibilities for all catering events for the resort. Successfully planning and managing banquet and catering service; taking charge of overall administrative responsibilities and coordinating stewarding with culinary and introducing various theme events and props. Achievements include the success of National Mutual incentive event that saw 800 guests for 4 nights stay.

Assistant in-room dining Manager tại Hay man Resort, Luxury Collection

7/1991 → 2/1992 (7 tháng)

Great Barrier Reef, Australia

Manage the resort’s In-Room Dining that is the largest Food and Beverage division, which consist of two, wings that spans one kilometer. Provide luxurious silver service experience for all in-room-dining guests, and providing a high-level guest experience with superior service delivery and food and beverage knowledge. Relocate back to Malaysia

Food and Beverage Manager tại City Bay View Hotel

4/1992 → 5/1995 (3 năm )

Melaka, Malaysia

Job responsibility include administrative and operational running of the hotel’s seven food and beverage outlets, achieving operational service excellence by the Hotel of the Year Award, profitability of the department hence the overall hotel’s and owner’s profit margin, training of associates, hiring of associates, manage and direct promotional activities for the hotel and throughout each festivity. Oversee a workforce of 250 associates in the department that covers 5 divisions in food and beverage. Achievements include winning competitor’s food & beverage market share through active and inventive food & beverage promotions. An active member of hotel’s Executive Committee, which year received the Hotel of the Year Award 1993. Moved back to join Sheraton

Business Development Manager / Convention Services Manager tại Sheraton Perdana Langkawi

6/1995 → 3/1999 (3 năm 8 tháng)

Langkawi, Malaysia

Pre-opening property Set up the hotel’s conventions department. I.e.; Established sales contacts and implemented service standard, bridging the gap between Food and Beverage department with Sales and Marketing, training of associates, attending of sales trips and related exhibitions/promotions, covering both local and international markets. Managed the Conventions department and overseeing the daily banquet operations. Succeeded in achieving market share within the first year of hotel operation and dominated positions in the Compset of four new international hotels. Succeeded in positioning the hotel as the dominant M.I.C.E hotel in Langkawi, achieved the highest M.I.C.E. average rate within the competitive set and exceeded yearly budgeted goals. Property received the award for “Best Meeting Venue” award by M&C Asia Pacific and “Best of the Best” award Asia Pacific Resorts. Transferred and promoted to Phuket

Director of Event, Director of Convention Sales and Services tại Sheraton Grande Laguna Phuket, Luxury Collection

4/1999 → 2/2002 (2 năm 10 tháng)

Phuket, Thailand

Direct and manage M.I.C.E related activities to maximize revenue potential. Plan and develop promotional strategies and marketing plans. Extend reach of clientele and to explore potential for each segment. Successfully exceeding the budget for M.I.C.E segment and surpassing the budgeted groups’ market segment from 19% to 27% for the year 2000. Achieved and surpassing average rate by 30% above budget. Creating a strong team performance base and promoting of individuals to excel in their areas of specialty. Received “Best Meeting Venue” award by M&C Asia Pacific

Director of Sales & Marketing tại Swiss Garden International

3/2002 → 5/2005 (3 năm 2 tháng)

Damai Laut & Kuala Lumpur, Malaysia

Direct and manage Sales and Marketing department of the resort towards achieving the vision of the management as being the leading Resort cum Conference and Golf Hotel in the state and one of the best in Malaysia. Plan and develop potential areas to maximize profitability. Within six months, created a sales team that produce results, bridging communication gaps between the three sales business units that are located at the different cities, and establishing a close knit team that takes pride in Customer Relationship and resort’s profitability. During the financial year of 2003-2004, succeeded in surpassing budgeted room nights by 2,300, elevating the average room rate by 10% and exceeded budgeted room revenues. Pioneer the introduction of the Swiss-Garden International online booking channel and implementing revenue management controls. Transferred to Kuala Lumpur flagship property Direct and manage sales and marketing department of the hotel, managing on the responsibilities as an Executive Committee member towards achieving the vision of the being the leading hotel of its class in the city. Plan and develop potential areas to maximize yield and profitability.

Director of Sales and Marketing tại Sheraton Penang

6/2005 → 2/2006 (8 tháng)

Penang, Malaysia

Direct and manage sales and marketing department of the hotel, plan and develop potential areas to maximize yield and profitability and creating a balance between the business and leisure markets. Grooming potential associates to the next level and creating a mind shift towards achieving full potential of associates and property. Transferred to China

Director of Sales and Marketing tại Sheraton Dongguan

3/2006 → 12/2007 (1 năm 9 tháng)

Dongguan, Guangdong, China

Direct and manage sales and marketing department of the hotel that include Marketing Communication, Room Sales, and Events. Growing the MICE business and increasing market share in the corporate market to remain as the market leader within its competitive set. Grooming potential associates to the next level and creating family bonding within this challenging environment. During tenure, groomed five associates to the next level that includes promotion of two associates to sister Starwood properties. Transferred to Shenyang

Director of Sales and Marketing tại Sheraton Shenyang Lido

1/2008 → 6/2009 (1 năm 5 tháng)

Shenyang, China

Direct and manage sales and marketing department of the hotel that include Marketing Communication, Room Sales, and Catering. Creating account acquisition strategies to grow local and national companies accounts in China. Strengthening and yielding MICE and wedding business, sustaining the edge as the market leader within its competitive set, grooming potential associates, implementing two business units to meet the present business environment. During tenure, ten (10) associates were groomed to the next level and created succession planning. Transferred to manage pre-opening at Le MERIDIEN Xiamen

Director of Sales & Marketing tại LE Méridien Xiamen

7/2009 → 2/2011 (1 năm 7 tháng)

Xiamen, Fujian, China

Pre-opening Managing pre-opening processes that include, positioning of the hotel business according to market segments and geographical mix; setting and implementing work processes, setting and managing of sales & catering goals, advertising and promotion activities, and budgeting. Training and implementing of various Starwood programs, OTA and RFP solicitation, etc. Within six months achieving budgeted revenues and successfully positioning the resort as one of the leading MICE venue in Xiamen, hosting China Ladies Professional Golf Tour for two consecutive years and launching SPG Moments same and launching the Star TV join advertisement while generating guaranteed revenue for two years. Transferred and promoted to Executive Assistant Manager

Director of Sales and Marketing tại Sheraton Dongguan

3/2006 → 12/2007 (1 năm 9 tháng)

Dongguan, Guangdong, China

Direct and manage sales and marketing department of the hotel that include Marketing Communication, Room Sales, and Events. Growing the MICE business and increasing market share in the corporate market to remain as the market leader within its competitive set. Grooming potential associates to the next level and creating family bonding within this challenging environment. During tenure, groomed five associates to the next level that includes promotion of two associates to sister Starwood properties. Transferred to Shenyang

Director of Sales and Marketing tại Sheraton Shenyang Lido

1/2008 → 6/2009 (1 năm 5 tháng)

Shenyang, China

Direct and manage sales and marketing department of the hotel that include Marketing Communication, Room Sales, and Catering. Creating account acquisition strategies to grow local and national companies accounts in China. Strengthening and yielding MICE and wedding business, sustaining the edge as the market leader within its competitive set, grooming potential associates, implementing two business units to meet the present business environment. During tenure, ten (10) associates were groomed to the next level and created succession planning. Transferred to manage pre-opening at Le MERIDIEN Xiamen

Director of Sales & Marketing tại LE Méridien Xiamen

7/2009 → 2/2011 (1 năm 7 tháng)

Xiamen, Fujian, China

Managing pre-opening processes that include, positioning of the hotel business according to market segments and geographical mix; setting and implementing work processes, setting and managing of sales & catering goals, advertising and promotion activities, and budgeting. Training and implementing of various Starwood programs, OTA and RFP solicitation, etc. Within six months achieving budgeted revenues and successfully positioning the resort as one of the leading MICE venue in Xiamen, hosting China Ladies Professional Golf Tour for two consecutive years and launching SPG Moments same and launching the Star TV join advertisement while generating guaranteed revenue for two years. Transferred and promoted to Executive Assistant Manager

Executive Assistant Manager tại Sheraton Xi’an

3/2012 → 12/2012 (9 tháng)

Xi’an, China

Administer and manage operational departments such as Room Division, Engineering and Security. Prior to operational management, lead the Sales & Marketing to achieving record revenues, ADR and Rev Par since hotel opening. Decreasing the gap between high end Compset hotels and achieving the largest share of the increased market growth amongst the International five-star hotels. A member of the team that achieved and exceeded all related KPIs for the year Transferred and promoted as Hotel Manager

Hotel Manager tại Sheraton Huizhou Beach Resort

1/2013 → 4/2014 (1 năm 3 tháng)

Huizhou, Guangdong, China

Administer and direct Sales and Marketing to strategize and revise business plans to meet changing market conditions and shift in government policies. Assist to manage Engineering departments in energy program and cost saving initiatives. Within the year, achieved budgeted rooms revenue, increased OCC by 25.4%, and increased RevPar by 13.12. Successfully increasing market share and improving ranking against the compset. Achieved record OCC on a given month and year since hotel opening. Transferred to Tianjin

Hotel Manager tại Sheraton Tianjin

5/2014 → 1/2015 (8 tháng)

Tianjin, China

Managing Rooms division that include Front Office and Housekeeping departments; overseeing Sales and Marketing that include long stay guests at the service apartment. During my tenure, we have moved to the top position in RevPar from being second, successfully maintaining market share in corporate segment that has new rooms inventory increased YOY, turning retail segment from deficit to be on par with STLY, within Starwood north China region, achieved the 2nd position for best Front Office Guest Experience Index. General Manager opportunity with Minor-Anantara luxury brand

General Manager tại Minor Hotels - Anantara Xishuangbanna

1/2015 → 12/2015 (10 tháng)

Xishuangbanna, Yunnan, China

Working and fostering closer business partnership with the owning company, managing of resort assets and resources, increasing value of the property through marketing and profitability. During the tenure at the Anantara, for the first time since opening; achieved positive growth in GOP & NOP exceeding previous years. Implemented and updated various policies, standard and procedure, strategizing sales and marketing that increased sales revenues, up-keeping of property maintenance, reduction and lean control on overhead and expenses that increased work productivity in team members, fostering closer team member engagement, coaching and mentoring divisional and department heads that resulted in increased stake holders service charge and maintaining team members’ engagement index to above 90%. Transferred to oversee Minor resorts in Maldives

General Manager - Designate tại Minor Hotels

1/2016 → 3/2016 (1 tháng)

Bangkok

Managing the resort during transition of the outgoing General Manager and the in-coming at specific time period. Responsibilities covers over all resort administration, operations and day to day running of the resort. Later transferred to AVANI Quy Nhon to manage the property

General Manager tại Minor Hotels - AVANI Quy Nhon

3/2016 → 10/2017 (1 năm 7 tháng)

Quy Nhon

Pre-opening Anantara Quy Nhon Resort & Spa Reimagining marketing and sales mix according to GEO and seasonality, active sales involvement and effectively managing of resort assets and resources towards maximizing value of the property, achieving revenues and profitability. During the tenure at the AVANI, for the first time since opening; achieved budgeted revenue, GOP and related KPI goals; achieved top 15 TripAdvisor Readers’ Choice hotel in Vietnam and number one for Quy Nhon, highest online reputation for AVANI brand in MINOR hotels and highest score for emotional audit AVANI brand. Implemented and updated various policies, standard and procedure, strategizing sales and marketing that increased sales revenues, up-keeping of property maintenance, reduction and lean control on overhead and expenses. Fostering closer team member engagement, coaching and mentoring department heads that resulted in increased stake holders’ service charge and achieving team members’ engagement index to above 95%.

General Manager tại Saint Simeon Resort and Spa

7/2018 → 8/2019 (1 năm 1 tháng)

Vung Tau

Pre-opening Managing all aspects of pre and post resort opening administration, operations, sales and marketing re-branding as a standalone self-management property. Setting of both long term and short term goals based on resort’s intended positioning. Actively involved in sales and marketing activities that include marketing plans and branding. Discussions and participation with owning company directors and Project team on all pre and post opening phrase. Effectively managing of resort assets and resources towards maximizing value of the property. Left as owing company experiencing financial difficulties

Manager of the quarter, Top 10 sales achiever within Asia Pacific Division

12/2001

Recognition award as exceptional manager Achieved the top 10 sales within Starwood Asia Pacific division and eligible for Italian incentive trip

Brian Tong - General Manager

Waldorf Astoria hotel & resorts

brian.tong@marriotthotels.com

Depesh Seth - Area General Manager

Sofitel Shenyang

depesh.seth@accor.com - +8613917795943

Pieter van der Hoeven - General Manager, Anantara Hoi An, Area General Manager, Minor Hotel Vietnam

Minor hotels

phoeven@anantara.com - 0935368880