Assistant Manager tại Le Meridien Phuket Beach Resort

11/2005 → / (20 năm 6 tháng)

Phuket

I looked after all VIPs and Elite Member Guest, department training and in charge of UNICEF Ambassador. I also was one of a team member to organize the charity programme by Starwoord Hotels and Resorts in Phuket.

Front Office Manager tại Best Western Allamanda Laguna Phuket

9/2006 → 9/2009 (3 năm )

Phuket

After my 2nd return to this Banyan Tree's sister resort as Assistant Front Office Manager and was promoted to be Front Office Manager 3 years. My mainly task during the hotel building upgrading and re banding is to overlook the room assignment and the renovated units. Handling the guest complaint and oversea the front office daily operation. Deal with the hotel inspection. Training and control staff to follow the hotel standard remains.

Front Office Manager tại Relais & Chateaux Wanakarn Beach Resort & Spa

4/2011 → 2/2011 (2 tháng)

Phang Nga

Following the resort concept “Luxury Hideaway Boutique Resort” grand opening in December 2010, the resort has been willing to rate itself up scale to 6 Stars. Front Office Manager needs to plan for training and set to up the standard to front office that is included GSA (reception, cashier, operator and reservation, Business Centre and Souvenir Shop), Bellman and Fitness attendant. Setting up the system covers to the PMS system, villa allotment, reservation correspondence, SOP issue, training and Souvenir Shop. When the resort completely agreement signed with Relais & Chateaux, I sit as the contact person for Royalty Programme and Member Service.

Assistant Front Office Manager tại Le Meridien Phuket Beach Resort

12/2011 → 12/2011 ()

Phuket

As a member of Starwood Hotels & Resorts, my main task is to oversee the front office that includes Reception, Cashier, Luggage Assistant, Airport Representative and Guest Service Centre. To keep the standard following the company policy, I have been assigned to be group contact person and departmental trainer.

Front Office Manager tại The Nap Patong (now is X2 Patong)

9/2013 → 8/2013 (1 tháng)

Phuket

Moving back to join a hotel managed by Thai Owner, Nap Patong is one of VASI Collection. As a Front Office Manager responses for total 15 staffs from 25 staff s in budget. To keep the best service standard for the best offered to the guest is a must be controlled. I monitor on the budget, training plan and quality measuring. At Nap Patong, I have a good challenge to be special assigned person to oversee and being the co-main decision maker for Room Division (Front Office Department, House Keeping Department and Engineer Department). Moreover in Room Divisions, I always be assigned to sit as the co-main decision maker for hotel activities such as Songkran Festival in 2015, Hotel Vision, Hotel Mission, Hotel Core Value and CRM Project. I have been creditable assigned to look after overall of the building renovation project and housekeeping English learning programme besides the Guest Service internal training.

Group General Manager tại Recenta Hotel Group

1/2016 → 1/2016 ()

Phuket

Start with this 4 new years old city hotels managed me to multi management skills such as Human Resources, Sales & Marketing, Revenue Management and overall pre-opening new hotels. I supervise my team member to catch up the Green Hotel, Energy Safe Hotel and Friendly Design awarded for Recenta Hotel Group. Revenue control and customer experience is also my main task to oversee and reach up guest experience

Freelance Hospitality Consultant tại Freelance

3/2019 → 3/2019 ()

Thailand

Due to change my routine from permanence employee to freelance consultant the new hotel pre-opening such as Fortune Buriram Hotel, The Iconic Suvarnabhumi Airport, 7 Days Premium Bangna Hotel, 7 Days Premium Pattaya Hotel and Tripple L Hotel. My main duty is to set up the service standard, budgets, controlling the expenses, sales & marketing plan and all guest operations.

Executive Assistant Manager tại Santhiya Koh Yao Yai

11/2019 → 10/2019 (1 tháng)

Phang Nga

My main tasks are looking after Front Office, Housekeeping, Boat, Lounge, 2 outlets of F&B. Changing the routing for staff to be better and highest customer service and monitoring the review on trip advisor is only 4 Rating up only.

Operation Manager (Deputy General Manager) tại Dvaree Mai Khao Beach

2/2020 → Hiện tại

Phuket

I oversee all the operations within the resort to ensure that the customer service runs completely for guest satisfaction. Create the zero-waste project to recycle fresh food waste with the resort to be Microbial Fermentation and Compost. During COVID-19 I am the team leader to look after the property during temporally resort closure and without payment. Planning and manning organize during this time makes me a lot of challenge as I need to operate the situation with limited sources.

Mr.Panupong Kaewsuwan - Spa Manager

Thavorn Beach Village

lovelorn@hotmail.com - +660869151932