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GOPAL YADAV
67 Lượt xem hồ sơ
Nam, 19/12/1989, 36 tuổi
Cach Mang thang 8, D-1, HCM, Vietnam
Cập nhật: 30/11/2020
Thông tin liên hệ
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| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Trưởng bộ phận/ Trưởng phòng
Thỏa thuận
HCMC
Tiếng Anh (Khá)
100 - 499
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Chhatrapati Shahu Institute of Business Education and Research
Sales and Marketing - Thạc sĩ
2012 → 2014
Shivaji University
Commerce - Đại học
2009 → 2012
Kĩ năng
| Tin học văn phòng | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Tổ chức công việc | |
| Training and Development |
Kinh nghiệm làm việc
Associate General Manager - Operations tại OYO Rooms
6/2015 → 12/2018 (3 năm 5 tháng)
Hồ Chí Minh
Portfolio Management: Led Business Operations, Growth, and NPS drive towards profitability for Multi-City Modules from scratch to +220% Asset Growth & 55% NPS (Net Promoter Score - Op's Identifier in E-Tech Space) Position reported to Regional Operations Head, West India region Principally accountable for end to end operations of the region, launch and revenue growth, achieve highest take from assigned portfolio by managing relationship with the owners and end to end issue resolution Led revenue growth and inventory management with value added products oering Accountable for revenue growth of portfolio, enhancing revenue through VAS sales and oline demand Ensured compliance to OYO standards of infrastructure. Launch and Expansion: Launched the new cities and establish the operations Supervised expansion directives and execution Stakeholder Management: Managed assigned portfolio building relationship with partners and owning end to end responsibility Issued resolution of the partners, ensuring 0% churn and maximum support to the partners Optimize guest experience and Operations eiciency: Ensured regional performance of NPS Ensured highest guest experience to be delivered by the partners, support to partners to achieve highest guest experience Accountable for end to end issue resolution of the guest Enforced adherence to OYO systems and processes across all steps
AGM - International Operations Excellence tại OYO Vietnam
1/2019 → 11/2020 (1 năm 10 tháng)
Hồ Chí Minh
Founded in 2013, OYO is world's 2nd largest and fastest growing unicorn E-hospitality brand based out of India Position reported to Country Head-OYO Vietnam, leading 20+managerial employees Led teams in operations excellence, revenue, launch, and growth for OYO-Vietnam since inception back in 2019, delivering asset growth 400%+ YoY Primarily responsible for strategically operations, stakeholder management, with strong focus on deliver highest standard of services, client satisfaction, target zero customer complaints and drive Standard Operating Procedure's, revenue growth and strategy Overseed expansion, launch and operational setup across pan Vietnam Led revenue growth & inventory management aimed at positive P&L (4,000+ Keys) Hired, trained and mentored a strong team of 20+ future leaders from scratch across operations.revenue & growth function aimed at driving both top line and bottom line Conducted performance reviews, ensured OKR's are met and managed retention of top talent detailing crucial insights on time to higher management including country leadership
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