Customer Service tại HG Holding

9/2016 → 9/2017 (1 năm )

Ho Chi Minh

Reservations/Sales Admin Executive tại Trails Of Indochina Limited

12/2017 → 4/2019 (1 năm 4 tháng)

Ho Chi Minh city

• Make reservations as requests for relevant services with suppliers. • Collect confirmation from suppliers and recheck all of information before sending to Sales to ensure everything is correct as contracts and system. • Follow and remind Sales about the cut-off date of deposit and payment, especially last minute booking. • Support Sales to get special rate and ask for supplier’s help to win bookings. • Cooperate with suppliers as well as Sales, Ope and Care team when any issues happen.

Travel Consultant tại Trails Of Indochina Limited

5/2019 → 5/2020 (1 năm )

Ho Chi Minh city

• Work with overseas agent to book services for foreigners when they come to Vietnam. • Manage relationship with current agents and cooperate to win bookings. • Consult agent based on customer's requests (budget, location, activities, airlines, dietary...) • Make proposals, quotations and prepare relevant documents. • Work with suppliers and other departments to ensure that all services are well arranged. • Negotiate with suppliers to support and get special rate, discounts and extra services. • Coordinate with other departments to expand market and create promotional campaigns.