Waitress (Saigon Saigon Bar) tại Caravelle Hotel

1/2008 → 3/2010 (2 năm 1 tháng)

Ho Chi Minh City

• Mise-en-place before serving guests. • Read the job assignment which prepared by outlet manager. • Clean and clear the working station. • Take order and serve guest. • Join in all the courses training of hotel. • Up-selling to guest the new promotion in both the outlet and other outlet. • Clean the working station before finish the working shift.

Assistant Restaurant Manager (Chinese Restaurant and Barkery) tại Moevenpick Hotel Saigon (rebranded to Eastin Grand Hotel Saigon)

6/2010 → 7/2016 (6 năm )

Ho Chi Minh City

• Managed the day-to-day outlet activities and month-end revenue report. • Follow Hotel IQ and VEOS as well. • Supervise and review the menu for staffs, do 15 minutes training every day at outlet. • Prepare the monthly promotion and train for staffs how to make it, read the daily report for food & beverage. • Control the cost of the outlet to alight within the annual budgets and respective cost center. • Prepare the roster on weekly and report for F&B management with the person in charging on the working shift. • Check the booking daily to make sure the product will issue to guest on time, on day. • Check hygiene daily and check the term of use for each product on the shelves. • Check outlet inventory monthly with cost controller. • Handling guest complaints and handling guest requests. • Join in courses about appreciation for being an Outstanding Training Professional. • Survey the competition and presentations in English for management.

Assistant Manager (Buffet Restaurant, Chinese Restaurant, Bar and Lounge) tại Intercontinental Saigon Hotel

8/2016 → 8/2017 (1 năm )

Ho Chi Minh City

• Managed the day-to-day outlet activities and month-end revenue report. • Prepare the monthly promotion and train for staffs how to make it, read the daily report for food and beverage. • Update and follow daily revenue to compare with daily budget. • Ability to cross training in another outlet as Buffet Restaurant, Chinese Restaurant. • Follow hotel Heart Beat to know the score which review by guests. • Do paperwork as well. • Check P&L every month to follow our expenses and understand clearly about it to control the cost for next month. • Pay attention on operation and always handling guest’s satisfaction. • Control the cost of the outlet to alight within the annual budgets and respective cost center. • Handling guest complaints and handling guest requests. • Always check hygiene and follow with our brand standard. • Present to management about outlet proposal and compare with competitors.

Store Manager tại Xuan An Fashion and Lifestyle Compan

9/2017 → 1/2019 (1 năm 4 tháng)

Ho Chi Minh City

• Managed the day-to-day store activities and directly report to management • Prepare the training plan for staff every month to guide them to consistency standards • Update the daily revenue to management and take full responsibility on job • Pay attention on operation and always check guest’s satisfaction • Control the food cost and have good knowledge about all products. • Join in some events to introduce to customer about Godiva Brand. • Catch up all inventory in the store to make a statistics board end of month. • Training for new staff, barista, customer service, cashier job as well. • Make a payment request for supplier per month. • Observe staff and give them good instruction to do working as well. • Meeting per week and make a summary report after meeting to make sure all of things get well clearly. • Always willing to work in a high pressure.

Owner tại Owner Business

1/2019 → 12/2018 (1 tháng)

Ho Chi Minh City

• Control the food and beverage cost as well • Create new promotion for shop • Deal with suppliers about all ingredients of food and beverage • Buy all ingredients by myself • Take care of customers • Self-cooking to customers

F&B Operation Manager tại MAIC RESTAURANT CO., LTD

3/2020 → Hiện tại

Ho Chi Minh City

• Manage and operate Western Restaurant and Japanese Restaurant • Set up and operate new outlet: Coffee Lounge (Create coffee menu and cost) • Follow P&L every month to report directly to BOD • Manage the day-to-day restaurant activities and directly report to director • Make monthly and yearly report to Director • Make training plan for all staffs • Work with chef and head bar to create new menu • Control and make food and beverage cost and selling price • Make monthly promotion and special promotion • Create processing of restaurant as: memo and procedure • Follow day by day about ordering, receiving and spoilage of goods • Survey all markets to find out competitors and make business plan • Focus on business model to analysis strategy about Food and Beverages • Analysis SWOT to develop and avoid threats • Make action plan and timeline for setting up • Create new ideas for restaurant and work with Digital Marketing to run the promotion as well • Set up and operate big party/event as guest’s request • Strongly support marketing to check every content and create script for designer to advertise communicate channel • Admin fanpage and handle social media crisis • Work with purchasing team, accounting team to deal, order and condition of payment • Work with maintenance team to ensure all equipment are well working at restaurant • Do paperwork as well (follow payment process, purchase order, BEO, proposal...) • Find new location to open new restaurant

DAT NGUYEN - Brand Manager

XUAN AN FASHION AND LIFESTYLE COMPANY

dat.nguyen88@gmail.com - 0948355155