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Trên 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Tiếng Anh (Giỏi), Tiếng Pháp (Giỏi), Bồ Đào Nha (Giỏi)
5 sao
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vanvouver Island University
HOTEL MANAGEMENT - Đại học
1989 → 1992
Kĩ năng
| Quản lý | |
| Training and Development | |
| Quản lí thời gian | |
| Tổ chức công việc | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Quản lý | |
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Tổ chức công việc | |
| Food & Beverage | |
| Sales & Marketing | |
| Problem Solving |
Kinh nghiệm làm việc
RESIDENT MANAGER tại EDEN BLEU HOTEL & VILLAS
1/2019 → 1/2020 (1 năm )
SEYCHELLES
Provide strategic support to the General Manager and supervise all teams (not limited to HR, ADM,ENG, S&M, F&B teams) and operations. Identify key trend directions, establish promotion and distribution strategies, and execution plans to achieve KPIs and objectives. Formulate, review and manage existing policies, guidelines and procedures to develop a high quality management team. Monitor business plans and budget; effective management of resource utilization/allocation. Develop and manage social media pages and work with teams to create content on those pages. Responsible and creator of graphics contents for ads and promotions. Established all standard SOPs for the residential management of villas. Maintain cost effectiveness and identify ways for continuous improvement. Evaluating performance and productivity. Researching and identifying growth opportunities. Ad-hoc requirement from top management. Provide inspiring leadership and direction for environment, conservation, safety and social responsibility initiatives
GENERAL MANAGER tại PLATARAN HOTELS & RESORTS
1/2020 → 5/2020 (3 tháng)
BOROBUDUR INDONESIA
My role was to function as the primary strategic business leader of the Resort & SPA with responsibility for all aspects of the operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. Working closely with Sales and Marketing team to develop revenue generating strategies for the Resort. Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. I was involved actively with the local community and build strong relationships with local officials, businesses, and customers. Landscape project Management; Successfully, increased direct bookings by 200 % and increased OTA business 100% through the use of google ads, & leveraging social media. Responsible for maximizing hotel revenues, driving guest experience & satisfaction. Preparation of the budget forecast, identify and seek out potential business in the market



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