F&B MANAGER tại The Homee

3/2016 → 2/2019 (2 năm 11 tháng)

HCMC

F&B Manager of The Homee complex apartment building (www.thehomee.vn) • Establish a model, build process systems and ensure operation standards for the project including: F&B (coffee shop, dessert store), retail (mini supermarket). • Develop management standards for the entire project. • Responsible for all F&B operations including: - Develop operation plans, specific objectives for each business. - Coordinate with related departments (Sale, Marketing, ...) to build marketing strategies for business. - Control, ensure revenue and expenses through reports. Develop plans and organize implementation according to the revenue and profit targets assigned by each business.

SENIOR AREA MANAGER tại Trà sữa Toco Toco- HCM

4/2020 → 2/2019 (1 năm 2 tháng)

HCMC

Senior Area Manager - ToCoToCo The beverage Brand of TACO VIETNAM JSC. - Operating the managed area to achieve KPIs. - Maintain and develop system that meet the highest standards of product and service quality. - Controlling and advising to solve potential risks that affect service quality, reputation and brand of the Company. - Planning LSM Marketing for System/ Stores and be responsible to run plans. - Control Area's P&L, COL, Opex, Capex. - Collaborate with SM to build and ensure cost effective for COL, recruitment, training, rotation, discipline. - Conduct training for subordinates. To ensure improving the quality of human resources, improving labor productivity. - Recognizing and proposing timely rewards to personnel who have made outstanding contributions as well as innovative actions. - Ensure that the store system in the management area operates stably, complies with the Company's processes, regulations and policies on operation, product quality, customer service, business, human resources, etc. goods, food hygiene and safety and related issues - Coordinate with Departments, Departments, Operations Director to plan and expand business market strategy: project, construction plan, operation, personnel, equipment, etc. - Fully implement inspection checklists and report on the area in charge.

OPERATION MANAGER tại ORGANIC GENERIC LTD. COMPANY

9/2020 → Hiện tại

HCMC

Operation Manager - BANHMIVN The food brand of Organic Generic Ltd. Com. - Responsible for organizing, supervising and daily operations and business of Operation Department in order to increase profits, ensure the safe operation, effectively. - Provide business strategy to increase revenue, cost management options to increase Operation department performance. - Interviewing, recruiting, training, coaching, skill orientation and professional service style for Management team/crew team. - On behalf of the Company to work with the authorities, the inspection team, ... on issues related to the restaurant such as fire prevention, food safety and hygiene, labor safety, security, etc. .... - Proposing business plan to invest in new construction, renovation, repair and maintenance of system based on actual and seasonal data for the purpose of increasing revenue. - Develop relevant rules, regulations and procedures of system. - Coordinate with related departments (Sale, Marketing, ...) to planning a business strategy. - Evaluate and upgrade Standard Operating Procedures - Perform other duties as requested by the Board of Directors. - Building and implementing management solutions to improve the operational efficiency of the Chain Store system (brand in charge) of the Company. - Maintain and develop stores to the highest standards of product quality, customer service and food safety procedures. - Recommend and implement plans to ensure the elements of customer satisfaction and product quality. - Proposing, coordinating to build and complete sets of standard processes to ensure the most effective system operation. - Handling crisis communication according to the Company's authority decentralization.

TRẦN NGUYỄN ANH DŨNG - CEO

ORGANIC GENERIC LTD. COMPANY

elvisdung71@gmail.com - 0934153599