administrative staff worked in Malaysia and Singapore offices tại PRIME MATERIALS IMPORT AND EXPORT COMPANYTOPCV JSC

6/2002 → 5/2006 (3 năm 10 tháng)

Xuan Thuy, Hanoi

Main responsibility: - Respond to e-mail and request to order partners. - Introduce, advise products and answer questions of customers by phone, email. - Support to control goods in and out - Comparing, collecting and inventorying import and export goods. Recognition and gains: - was voted as the excellent staff of the project in Malaysia

Hotel manager tại BODEGA, KOTO HOTEL, HANOI ATLANTIC HOTELS

11/2007 → 5/2013 (5 năm 5 tháng)

Hang Bong, Hanoi

Main responsibility: - Managing and operating accommodation services of international tourists to Vietnam - Advertise the company's tourism products and accommodation services on media publications such as banners, posters, internet and e-commerce sites. - Make sales reports every day. - Organize tours for international tourists before and after coming to Vietnam Achievements and skills achieved: - Being evaluated positively by the Board of Directors: active, very adaptable ... - Observe, learn and capture well the needs and tastes of customers. - Good English communication skills

Customer service staff tại SOFITEL LEGEND METROPOLE HANO

11/2013 → 3/2014 (3 tháng)

Ngo Quyen, Hanoi

Main responsibility: - welcome when guests come to stay at the hotel. - Assisting Reception staff to quickly carry out check-in and check-out procedures for guests. - - - Receive and process customer requestsGathering ideas and visiting guests during the stay. - - - Use professional sales skills to introduce guests to the hotel's existing services. - Update all comments, complaint, how to handle and resolve issues sending departments and management every day. - Fully update personal information of guests in the Customer List. - Perform other jobs when requested from superiors. Achievements and skills achieved: - Qualify customer care training courses organized by hotel management - Have skills to capture the needs and tastes of customers. - Good communication skills

Front office manager and customer service manager tại HANOI CONIFER HOTELS

11/2014 → 3/2015 (3 tháng)

Ly Dao Thanh, Hanoi

Main responsibility: -Plan and organize the implementation of the duties of the hotel reception department. - Organize work schedule for department staff.Supervise the lobby area daily, ensuring the staff in the department work according to the required standards. - Monitoring the implementation of check-in, check-out and revenue management procedures.Check and ensure that all services from the time of booking to the time guests leave the hotel are performed according to the correct procedure. - Receive the handover from the previous shift: the universal key, the fund key, the room unlocker, the reception diary to continue the unfinished works. - Responsible for welcoming delegations and VIP guestsUpdate the list of VIP guests, group customers daily to arrange rooms in accordance with the requirements of guests. - Carefully check the records of VIP guests, delegation guests to implement special requirements: shuttle bus, prepare to welcome, decorate flowers - fruits in the room, ... Achievements and skills achieved: - Positive evaluation by the Board of Directors: active, very adaptable ... - Good service and personnel management skills - Good English communication skills

General Manager tại Skylark Hotel

6/2015 → 5/2017 (1 năm 10 tháng)

Phan Dinh Phung, Hanoi

Main responsibility: -Business plan development and implementation -Manage and coordinate activities in the hotelBuild standard operating procedures for hotels - - Solve problems, problems that ariseHuman resource coordination and management -Training and retraining of personnel - Manage Marketing and advertising products through online and offline channels Achievements and skills achieved: - Highly appreciated by the Board of Directors for its human resource management capabilities - Training and recruiting reasonable personnel- Excellent teamwork skills. - Good customer marketing skills - being recommended to one of the 10 best hotels in Hanoi city by Tripadvisor.com

General Manager tại ADAMAS HANOI HOTEL & LEVANTAGE HANOI HOTEL

6/2017 → 4/2020 (2 năm 10 tháng)

Nguyen Truong To, Hanoi

Main responsibility: -Business plan development and implementation -Manage and coordinate activities in the hotelBuild standard operating procedures for hotels - - Solve problems, problems that ariseHuman resource coordination and management -Training and retraining of personnel - Manage Marketing and advertising products through online and offline channels Achievements and skills achieved: - Highly appreciated by the Board of Directors for its human resource management capabilities - Training and recruiting reasonable personnel- Excellent teamwork skills. - Good customer marketing skills - being recommended to one of the 10 best hotels in Hanoi city by Tripadvisor.com

Building service quality control specialist & English teacher tại CAPITAL PLACE & ENGLISH CENTER

4/2020 → 4/2022 (2 năm )

Lieu Giai, Hanoi

Main responsibility for the building service quality control specialist -Carry out training and guidance for staff at projects, such as protection, environmental sanitation, or possibly the staff of the Management Board. - Examining and evaluating service quality in the projects. - Offer solutions to improve service quality. - Join meetings with contractors at projects. - Do office work, such as: Drafting documents, making reports ... - Perform other jobs under the direction of the superiors.. Main responsibility for the English teacher - Prepare lesson plans, instructional materials, supplementary exercises, ensure the quality of teaching as required - Teaching English according to assignment- Organizing extracurricular activities, connecting classes. - Motivating and inspiring students to confidently communicate in English. - Evaluate and manage students' learning progress. Achievements and skills achieved: - Skills to train contractors' employees well - Good teamwork and interaction skills with contractors - Real assessment of the service quality of the project

General Manager tại Scent Premium Hotel

5/2022 → Hiện tại

Hang Hanh, Hanoi

Main responsibility: -Business plan development and implementation -Manage and coordinate activities in the hotelBuild standard operating procedures for hotels - - Solve problems, problems that ariseHuman resource coordination and management -Training and retraining of personnel - Manage Marketing and advertising products through online and offline channels Achievements and skills achieved: - Highly appreciated by the Board of Directors for its human resource management capabilities - Training and recruiting reasonable personnel- Excellent teamwork skills. - Good customer marketing skills - being recommended to one of the 10 best hotels in Hanoi city by Tripadvisor.com

Anh Quan group - Service quality setup consultant

7/2020

consulting for the establishment of a 5-star restaurant and entertainment complex

Athena cruises - quality service coach

1/2018

Monthly quality control training service for all staff working at the Athena international cruise ship company